WookiVerse Status

What changed in WookiVerse, updated automatically as each release goes live. Only the parts a customer would notice: work on the plumbing does not appear here.

Thu 15 Oct 2026

Editing a suspended user's record keeps them suspended; only a brand-new user starts out active, so correcting a leaver's details no longer lets them sign in again.
Staff PortalUsersWV-896
Guarantor chasing starts only when rent itself falls overdue — an unpaid hold, deposit or other one-off charge no longer begins the guarantor clock.
Background processingFinanceBookingsWV-350
In the wallet transaction panel, adding a transaction now opens with the amount at zero and viewing an existing one shows that transaction's own amount, rather than keeping the figure last typed.
Staff PortalWalletWV-4599
When logging an incoming parcel you now have to choose a resident before it can be filed. Damage notes and a photo are saved only while the damage toggle stays on Yes, so a parcel you decide is fine after all is never filed as damaged.
Staff PortalPostWV-4642 WV-4643
You can no longer save a staff member onto an email address another of your staff already uses, so two accounts can't end up sharing one sign-in.
Staff PortalUsersWV-1405
Playbook policy names now display exactly as written everywhere they appear, including the glossary and the revise and local-version menus.
Staff PortalPlaybookWV-1437 WV-1440
When you map competitor buildings and room types one after another, each change now saves and reloads in order, so a later pick is no longer overwritten by an earlier one that was still loading.
Staff PortalBookingsWV-5014
In the codes list, a code's secret now shows at most six dots, the same as on the cards, so the list no longer gives away exactly how long each code is.
Staff PortalCodesWV-4602
A parcel colour saved without a colour value no longer stops the Colours and Parcel Delivery screens from loading, so the screen opens and the colour can be corrected.
Staff PortalPostWV-4641
Logging a parcel delivery now asks you to choose a resident before it can be filed, and a parcel is recorded as damaged only while the damage toggle is set to Yes — switching it back to No files the parcel without the damage note or photo.
Staff PortalPostWV-4642 WV-4643
Opening Parcel Delivery or Log a Collection for a named resident now shows their parcels and any shop returns waiting to go back. When two shop returns are sent back in the same parcel, both are refunded.
Staff PortalPostShop PortalWV-2439 WV-2428 WV-1496
The assistant no longer starts a booking for a tenancy term that isn't currently on sale, and suggests another option instead.
AssistantBookingsWV-4591
When you book a laundry slot or a pass on a resident's behalf, the Staff Portal now prompts you to choose the resident before taking payment.
Staff PortalLaundryPasses

Wed 14 Oct 2026

When the assistant chases an overdue rent payment, it now treats the payment as settled only once it has actually been paid. A resident whose payment does not go through keeps being followed up, instead of being told the payment was received.
AssistantBilling
On the rate card, previewing an individual room now keeps that room's own price adjustments when you choose a tenancy, so a room with an uplift — a park view, for instance — previews at its real price.
Staff PortalBookings
The queue of agreements awaiting counter-signature now shows only agreements for the building you are working in, matching the count on its badge.
Staff PortalBookings
On the bookings list you can now sort by room, start date and end date, and whole-flat and twin bookings appear on the roster so they can be checked in and out.
Staff PortalBookingsSpaces
On the enquiry progress board, each booking shows its own signing status — or, for a joint tenancy, the group's shared agreement — rather than a group member's.
Staff PortalEnquiriesBookings
After a viewing, staff record the outcome on a post-viewing form: whether the lead attended, how keen they were, which rooms they liked, any objections, and the next step. If the next step is to send a booking link, the lead is emailed a link that opens the booking portal on the room they liked for their move-in date; after a no-show, a rebook link opens the Book a viewing window.
Staff PortalBooking PortalEnquiries
The viewings list flags any viewing that has ended without its outcome form — amber once the form is due, red once it is overdue — and a 'Needs a form' filter gathers them together.
Staff PortalEnquiries
Viewing reminders can be switched on or off per building: a reminder the day before by email, and one an hour before by text.
Staff PortalEnquiries
Viewing settings and connections — the schedule, the calendar feed and the video and mailbox connections — are now limited to Enquiries managers.
Staff PortalEnquiries
On a nomination block's overview, the slot claim deadline and release date are left empty when they have not been set, rather than defaulting to today — so a block without a release date is no longer treated as though its rooms were due to be released.
Staff PortalNominations Portal
A nomination block's Rooms tab lists its existing lines, and rooms can be added to an existing line instead of having to create a new one each time.
Staff PortalNominations Portal
A room in a nomination block that a student has already claimed is marked 'Claimed', with an explanation, and can no longer be released from the block — instead of a release button that did nothing.
Staff PortalNominations Portal
Messaging a nomination partner now confirms the message has actually gone; if the nomination has no partner yet, or is not one of yours, you are told, rather than the message appearing to send with nobody receiving it.
Staff PortalNominations Portal
Names containing an apostrophe, an ampersand or other punctuation now display correctly in the breadcrumb trail, and the building name still links back to its home page.
Staff Portal
Payment confirmations are now recorded reliably even under load or when a step hits a temporary error: the confirmation is stored and acknowledged immediately, the work runs straight after, and a background job retries anything that does not finish — so a payment is no longer at risk of being missed.
Background processingFinanceBillingStripe
A rent payment by Direct Debit that is still clearing is now left to clear rather than being collected again by the nightly rent run; if such a payment is cancelled before it is taken, the amount is put back as due to collect.
Background processingBillingFinanceStripe
When a bank disputes a payment, it is recorded on the payer's timeline with the date by which evidence must be provided, and the team is alerted so it can be answered in time.
Background processingStaff PortalFinanceStripe
You can now hold a viewing as a live video call. Staff run it from the Staff Portal, either at a desk or carried over to a phone to walk around the room, and can push photos, floor plans and prices onto the student's screen during the call. The student joins straight from their booking link, with nothing to install.
Staff PortalBooking PortalEnquiriesLiveKit
Each building can connect its own Microsoft Teams or Zoom account for video viewings, rather than sharing a single account across the whole operator; a building without its own still uses the operator-wide one. Connecting an account now shows a clear message if the link has expired or was already used.
Staff PortalEnquiries
Video-call, Teams and Zoom viewings can be recorded. Every student is asked first, and a viewing is recorded only if they agree. Transcripts of recorded Teams and Zoom viewings are then fetched automatically.
Staff PortalBackground processingEnquiries
On the single-viewing screen, a viewing's start time now also appears in the student's own time zone when it differs from the building's.
Staff PortalEnquiries
When a rent instalment is cancelled or removed, the automated rent reminders stop and close quietly, rather than carrying on and escalating to staff over a charge that no longer exists. A reminder also only ever refers to the resident's own rent.
Resident AppAssistantBilling
Opening a rate-card item — a tenancy, period, offering, agreement, room group or instalment plan — that has since been deleted now tells you it no longer exists, instead of opening a blank form that saved as a new, broken entry.
Staff PortalBookings
When counter-signing, the count of free beds no longer includes rooms whose booking was cancelled, moved on or checked out, so it reflects what is actually available.
Staff PortalBookings
The Backend API no longer lets a booking be replaced wholesale with PUT, returning a clear message pointing to PATCH instead. This keeps a booking's status, room, dates and contract terms from being overwritten past the rules that protect them.
Backend APIApiBookings
Setting up a nomination now captures its academic year and its commercial terms as five clear choices — who pays the rent, what happens to empty rooms, the guarantor, who matches rooms and who sends offers — chosen from a preset you can then adjust, along with the invoice contact, purchase order and when invoices are raised. Renewing a nomination moves it to the next academic year and carries its terms across.
Staff PortalNominations Portal
The nomination Rooms tab now shows each line's room type, tenancy, agreed weekly rate against the rate card, release date and how many rooms are free, and lets you set a line's agreed rate and release date. It also spells out what the next release will do — put empty rooms back on sale, or keep them set aside for the partner.
Staff PortalNominations Portal
On a nomination's billing, a credit note now records and shows the reason it was raised and cannot exceed the invoice's outstanding amount, a write-off only applies where a balance remains, and an invoice that is already credited or written off no longer offers a credit note. New room lines are invoiced on the block's instalment plan rather than as one full-balance invoice.
Staff PortalNominations PortalBilling
You can set up a letting agent with its own booking link and code and the commission it earns on each booking it brings in. A booking made through the agent's link or code is attributed to that agent automatically, and staff with the right access can set or change a booking's agent until the commission is earned.
Staff PortalBooking PortalBookingsNominations Portal
An agent's commission is worked out and kept up to date as each booking reaches the agreed point - move-in, signing or first payment - and a booking cancelled before then earns nothing. Finance shows what each building owes its agents and lets staff record a commission as paid.
Staff PortalFinanceNominations Portal
Letting agents get their own area in the nominations portal showing their students by stage, the commission they have earned and its status, a statement to download or print, their booking link, and a message thread with the operator.
Nominations Portal
After a video, Teams or Zoom viewing call, the post-viewing form is drafted for you from the call - whether the person attended, how keen they were, the next step and any call-back time, and notes - with every drafted answer marked for you to check before you save. Managers can also read the call's transcript and play its recording.
Staff PortalEnquiriesOpenAILiveKit
On iPhone and iPad, a viewing video call now shows a tap-to-hear button when the browser blocks the call's sound, so you can turn the audio on - on both sides of the call.
Staff PortalEnquiriesLiveKit
Approving a transfer, date change or swap now draws up the new tenancy agreement on the version the resident signed - or the agreement the booking's offering uses when there is none - and sends it for signing.
Staff PortalBookings
When you counter-sign a batch of agreements, each one is checked again at the moment of signing, so any whose payment, identity or guarantor checks are no longer in order is skipped and reported rather than signed.
Staff PortalBookings
Offerings and their pricing lines added or copied in the rate card now save correctly, so a new offering - or one created by duplicating a tenancy - sells on the booking form and portal straight away instead of appearing set up but offering nothing.
Staff PortalBooking PortalBookings
A nomination student invite is marked as sent only once the email has actually gone, and a send that fails now tells you so. Resending an invite sends a fresh email, and the invite links the student to your own bookings portal.
Staff PortalNominations Portal
Student exports now open as plain text, so a student name that begins with a spreadsheet formula character can no longer run as a formula when the file is opened.
Staff PortalNominations Portal
Enquiry leads that have gone cold - New or Lost, with no activity past your retention period - are now cleared automatically each night.
Staff PortalScheduled tasksEnquiries
Leads created or updated through the Backend API now get the same contact-matching keys as leads captured elsewhere, so duplicates are matched correctly, and more than one lead can be created without a code, email or phone.
Backend APIEnquiries
Closing an unclaimed enquiry chat now closes it, instead of leaving it on the queue.
Staff PortalChat
The interest and waitlist lists now show each entry's own details - including a waitlist entry's queue position, whether the person asked to be notified, the room type they want, and when it arrived - and clicking a row opens the person's lead.
Staff PortalEnquiries
Changing an enquiry between interest and waitlist now moves it to the right list, keeping your edit and its history, instead of losing the change.
Staff PortalEnquiries
The portal page editor is more dependable when you work inside a building: you see and manage only that building's pages and your operator-wide ones, a building page's menu links point at the address the portal serves, and a rename that can't be completed is undone and explained rather than leaving the page unreachable.
Staff PortalBooking PortalEnquiries
Each enquiry inbox address and SMS number now belongs to a single operator, so inbound emails and texts always reach the operator they were sent to, and a reply threads back onto its enquiry only through that operator's own inbox.
Background processingBackend APIEnquiriesMicrosoft 365Twilio
Finance now flags accounts erased at a resident's request that still hold wallet money or reward points, and lists them on a new Erased accounts page so staff can decide how to pay out what each is owed. The account number is all that is shown, with nothing of who the person was.
Staff PortalFinanceWalletRewardsResidents
Signers, including guarantors, can now receive their signing code by email as well as by text.
Booking PortalNominations PortalBookings
When staff approve a move-out, the tenancy ends on the date they agree, which the surrender agreement states, rather than always the date the resident first asked for.
Staff PortalBookings
A surrender agreement the resident signs after staff have counter-signed now correctly ends the tenancy, instead of being confirmed as though it were a new booking.
Booking PortalStaff PortalBookings
The counter-sign page shows a group booking as a tree of every member, including those not yet at the contract step, and counts a flat's free beds using only bookings whose dates overlap the one being signed, so a booking for another year no longer shows a bed as taken.
Staff PortalBookingsSpaces
When staff take a rent payment over the phone for a resident who also has a payment open in the app, that open payment is now cancelled before the phone payment is recorded, so the rent can no longer be taken twice. If the resident has in fact just paid in the app, the phone payment is declined and their own payment settles the charge.
Staff PortalResident AppBillingBookingsStripe
The finance overview now flags when rent has been taken from a resident twice and not yet dealt with, pointing to the change requests where it is put right.
Staff PortalFinanceBilling

Tue 13 Oct 2026

If a rent payment is declined, the email letting you know now arrives in the morning where your building is, rather than at whatever hour the bank reports the decline. If the payment has since gone through, or you've paid another way before then, you're no longer emailed to say it failed, and when a notice is sent it shows the amount still owed and the retry date on your building's own calendar.
Resident AppFinanceNotificationsStripe
The report showing how many passes are active right now counts them against each building's local clock, so the figure is correct wherever a building is and whatever the time of year.
Staff PortalReportsPasses
Nomination instalment invoices are raised reliably even when one block's payment schedule cannot be read: the other blocks are still invoiced, and the one with the problem is picked up on a later run once it can be read.
Background processingNominations PortalBilling
Automatic notices such as arrears reminders and payment-failure alerts are sent once and are no longer duplicated.
Background processingNotifications
Submitting a meter reading by scanning its sticker now records against the correct meter, and sending the same reading twice in quick succession — a rescanned sticker or a refreshed page — no longer counts it twice.
Staff PortalEnergy
During an inspection, each section now shows only its own questions. A section no longer picks up the questions of another section whose name begins the same way, so 'Bedroom' and 'Bedroom 2' each keep their own.
Staff PortalInspections
When staff add money to a resident's wallet, the form now checks that a resident and a pot have been chosen before saving, and if the resident or pot is no longer part of the building it explains why and keeps the details on screen rather than saving against the wrong place.
Staff PortalWallet
On a resident's finance statement and the property ledger, money put towards rent from a resident's balance now shows as a single line with its amount, for information, and is counted once — so the running balance and the amount outstanding are correct.
Staff PortalFinance
When a student has stayed in more than one of your buildings, their records are now brought together on a single person page. You see only the buildings you have access to, so the merged view still respects your permissions.
Staff PortalResidents
A student's timeline now records their money activity in one place: rent instalments falling due and being paid, refunds and card disputes, wallet top-ups and adjustments, damage charges, and rewards cashed out or donated. Where a member of staff takes the action at the desk, the timeline names who it was.
Staff PortalFinanceBillingBookingsWalletRewardsShop PortalStripe
The assistant recognises you over text message, WhatsApp or the phone only from a mobile number you have confirmed. A number nobody has confirmed is treated as coming from an unknown person rather than being matched to an account that happens to list it, so a shared or mistyped number cannot reach someone else's account.
AssistantTelephonyResidentsTwilio
When you import a booking that has already been paid and signed, the student's matching enquiry is now marked as won, the same as a booking made in WookiVerse.
Backend APIEnquiriesBookings
Each building now has its own arrivals settings, where you set the date from which no-shows are recorded and how many days before their start date a resident may be checked in. A resident cannot be checked in earlier than that allowance, and the desk is shown the start date if someone tries to.
Staff PortalBookings
A resident who misses their start date and is marked as a no-show keeps hold of their room, so they can still be checked in later, as long as it has not already been given to someone else. No-shows are only recorded once a building has started recording check-ins.
Staff PortalBackground processingBookings
Payments, refunds, wallet top-ups and prices are handled in each building's own currency and to that currency's own number of decimal places, so a building that charges in a currency such as the yen is billed the exact amount.
Booking PortalResident AppStaff PortalTelephonyFinanceBillingWalletBookingsStripe
Staff can record a payment taken over the phone against a booking's instalment. The instalment is marked paid in full, and the payment is added to the ledger and the resident's record.
Staff PortalBookingsFinance
A rent instalment is collected only once, even when the automatic rent run and a resident's own payment happen at the same moment. Should a duplicate payment still arrive, it is kept as credit on the resident's rent balance and flagged for staff to refund or clear.
Resident AppStaff PortalBackground processingBillingFinanceBookingsWalletStripe
Marketing messages now carry a one-click unsubscribe link, and anyone who opts out stops receiving them while still getting the essentials about their booking, payments and building. Staff can mark a message as marketing and opt a person in or out from their record.
Staff PortalNotificationsEnquiries
When a resident's Direct Debit is cancelled at the bank, it is cleared from their account so the app prompts them to set up a new one and rent is no longer attempted against the dead mandate. Staff can see on the resident's record when a mandate has ended.
Resident AppStaff PortalBackground processingBillingFinanceStripe
A booking's details now show how it was made — through the booking portal, by staff, the nominations portal or the assistant.
Staff PortalBookings
Staff can verify a resident by sending a code to their app and confirming the resident reads it back; the record then shows the resident as verified and the date.
Staff PortalResidents
When the assistant chases an overdue rent payment, its progress now appears on the resident's record — when the chase began, the reminders it sent, any promise to pay the resident made, and when it was passed to the building team.
Staff PortalAssistantBillingFinance

Mon 12 Oct 2026

Updating the building systems keeps the background device and sync services running throughout, even if a later step of the update does not complete.
Building devices & sync
Links in account emails — signing in, confirming a new email address and securing your account — now open directly in the resident app.
Resident AppSign-in / SSOUsersNotifications
On the view of who lives where, whether a resident is counted as currently in their room is now worked out on the building's own calendar day, so someone's move-in and move-out days show on the correct day.
Staff PortalFriends
Learning playlists and videos now appear in the resident app as soon as staff publish them, at buildings in any time zone. Previously a newly published item could stay hidden for several hours.
Resident AppStaff PortalLearning
When searching for tracks to add to a jukebox zone, tracks already on the zone's currently playing playlist are correctly left out, including at buildings in time zones away from UTC.
Staff PortalJukeboxSpotify
Dates and times across the resident app now show on your building's local time. Door code access windows display correctly, including codes that are available at any time, and the month filters for inspections and wallet transactions now include the current month.
Resident AppCodesInspectionsWallet
Staff sign in with just their work email. Where an organisation uses single sign-on you continue with Microsoft; otherwise a six-digit code is sent to your inbox, along with a button that signs you in with one tap. The code works once and lasts fifteen minutes, so there is no password to remember or reset.
Staff PortalSign-in / SSOUsersMicrosoft Entra
From a member of staff's or a resident's record you can now sign them out everywhere, ending every session on every device at once — useful for a lost or stolen phone, a mislaid laptop, or someone who has left.
Staff PortalUsersResidents
Changing a resident's email or mobile now sends a code to the new address for the resident to confirm before it takes effect. The record keeps its existing address until then, and the previous email is told about the change.
Staff PortalResidents
The Residents list has a new Shared addresses tab, showing any email or mobile used by more than one resident in a building so staff can see where an address needs splitting out and give one of the residents their own.
Staff PortalResidents
Suppliers sign in to the Shop Portal with a code sent to their email, so adding a supplier no longer involves setting or sharing an initial password.
Shop PortalStaff Portal
Partner contacts sign in to the Nominations Portal with a code sent to their email rather than a password, and adding a contact no longer emails one out.
Nominations PortalStaff Portal
When taking over legacy contracts, residents are no longer emailed a password to join the app — they sign in with a code sent to the email already on their record. The invite step now shows who can sign in and who still needs an email added first.
Staff PortalBookingsFinance
The staff portal's graph of residents and their connections now works out who currently lives where from each building's own calendar, so a resident counts as living in their room from the day they move in until the day before they move out.
Staff PortalFriends
Signing in to the Staff Portal is now passwordless. You enter your work email, and if it belongs to an organisation with single sign-on you can continue with Microsoft; otherwise, or by choice, a six-digit code is sent to your email. The code works once and lasts fifteen minutes, and the button in the email signs you in on the device that asked.
Staff PortalSign-in / SSOUsersMicrosoft Entra
Staff can now sign a user or a resident out everywhere, ending every signed-in session on every device at once. It is there for a lost or stolen phone, or for someone who has left, and the person is told by email that it happened.
Staff PortalUsersResidents
When staff change a resident's email or mobile, the resident now confirms it from the new address first — a code by email, or a code by text for a mobile — and the record keeps its current details until they do. At the desk the resident can read the code out for staff to enter. The previous email is notified once the change is confirmed.
Staff PortalResidentsTwilio
A new Shared addresses view in Residents lists any email or phone number used by more than one resident at a building, so staff can give each resident their own. Until a shared address is sorted out, nobody can sign in with it.
Staff PortalResidents
If a resident's email or mobile is changed, the message sent to their previous email now includes a way to secure the account if it wasn't them — putting the old address back and signing out every device.
Resident AppResidents
Residents are now added without a password and sign in with a code sent to their email. An approved resident's welcome message invites them to open the app and sign in with a code.
Resident AppResidents
New suppliers no longer receive a password. They sign in to the Shop Portal with a code sent to their email.
Shop Portal
Nomination partner contacts no longer receive a password. They sign in to the Nominations Portal with a code sent to their email.
Nominations Portal
Dates and times across the Staff Portal now follow each building's own local time zone. Date fields default to today where the building is rather than to the server's date, and times for events, bookings, laundry, passes and rewards are shown in the building's local time.
Staff PortalEventsLaundryPassesRewardsBookingsLearningNominations PortalEnquiriesSpacesShop Portal
The daily finance jobs now run on each building's own local clock. Rent is collected after midnight where the building is, instalment invoices are raised on their local due date, and reminders — such as the notice that rent is due in three days, and guarantor arrears notices — go out from 9am local time instead of at one fixed hour for every building.
Background processingBookingsFinanceNominations PortalStripe

Sun 11 Oct 2026

Every call, text and WhatsApp message with a resident or lead, including the Assistant's own replies, now appears together on their timeline.
Staff PortalResidentsNotificationsAssistantTelephonyTwilio
Room moves, room confirmations, swaps and decisions on change requests are now recorded on the resident's timeline, each showing which member of staff made it and when.
Staff PortalBookingsResidents
The Leads board now puts enquiries no one has answered at the top, on a two-hour speed-to-lead clock that counts only your building's working hours, and flags each lead that needs a closer look: a possible duplicate to link or unlink, someone under 18, a room hold about to expire, or a stalled flatmate you can nudge. You can switch between this building and all of your buildings.
Staff PortalEnquiries
A new Insights page gathers how quickly enquiries are answered, where leads come from and how far they get, how viewings go, and the booking portal funnel, for one building or all of yours.
Staff PortalEnquiriesMicrosoft Clarity
Each lead now shows where it first came from and its marketing campaign, and a hot, warm or cold temperature worked out from how it is progressing, with the reasons behind it and the option for staff to set it by hand.
Staff PortalEnquiries
A lead is marked won only once its booking is both paid for and the tenancy agreement signed, and the win is reversed if that booking is later cancelled, so the pipeline reflects what has actually happened.
Staff PortalEnquiriesBookings
A lead contacted on a local mobile number and on the same number in international form is now recognised as one lead, so calls and texts from either reach the right record.
Staff PortalEnquiriesTelephonyTwilio
A new overview is the landing page for Finance: rent collected, overdue, bills due and net cash at a glance, a list of exactly what needs attention, month-end progress, a twelve-week chart of cash in and out, and what falls due over the next fortnight.
Staff PortalFinance
Month end now includes an accruals step that lists what has been received against purchase orders but not yet billed, alongside any manual accruals, posted on the last day of the month and reversed on the first of the next.
Staff PortalFinance
You can now run WookiVerse as your finance system or connect it to another: syncing the chart of accounts and journals with Xero, sending each closed month's files by download or to an SFTP server, or reading the data through the API. The Xero sync and the file transfers run on their own in the background.
Staff PortalBackground processingFinance
The Backend API now serves the chart of accounts, suppliers (without their bank details), purchase orders and supplier bills, for reading.
Backend APIFinanceApi
On a deposit return, a resident's bank account number is now shown masked, and only a Finance administrator can view it or pay the return.
Staff PortalFinance
A payment run can no longer be cancelled once its bank payment file has been exported, and creating, changing or paying a run is limited to a finance manager.
Staff PortalFinance
When a member of staff shows someone a viewing, there's now a single page laid out for a tablet that brings together a crib sheet on the person — the answers they gave before the viewing (move-in date, room type, weekly budget, who's coming and what they want to see), how keen they are, and which matching rooms are free to show — alongside a space for notes and a form to record how it went: whether they attended, how keen they were and the next step. A written summary of the person can be generated on request.
Staff PortalEnquiriesOpenAI
Reminders for a video viewing now include a link to join the call — shown as a button in the email and written into the text of an SMS.
Enquiries
A building can now be given its own time zone in its settings, for buildings in a country that spans more than one. Buildings without one continue to use their country's.
Staff PortalBuildings
Overdue rent, arrears, nomination invoices and the daily arrivals and departures lists now follow each building's own local date rather than a single shared clock, so each is reckoned on the right day wherever the building is. A charge counts as late from the day after it falls due.
Staff PortalFinanceBookingsNominations Portal
Automatic rent collection now charges each resident on the day the payment falls due where their building is, so rent is no longer taken early for buildings in other time zones.
Background processingFinanceBookingsStripe
Residents whose rent is collected automatically now get the reminder three days before it is taken for every type of booking, including those made through the booking portal and those paying by instalments.
FinanceNotifications
The assistant now identifies residents who have fallen behind on rent across every booking and payment type, so its automatic rent chasing reaches them.
AssistantFinance
The enquiries inbox and the reception desk now bring every message from a person - email, text message, WhatsApp, calls and app chat - into one conversation for that person, with those waiting for a reply shown first and each one assigned to whoever looks after them. On the enquiries dashboard, the email, messaging and calls tiles show how many conversations are still waiting for a reply and open straight into the inbox.
Staff PortalEnquiriesReceptionResidents
You can now connect your own Microsoft 365 mailboxes - a building's enquiries address, a shared mailbox or a member of staff's own - so that every email with a lead or a resident is filed on their timeline automatically, whether you sent it or received it.
Staff PortalIntegrationsEnquiriesMicrosoft 365
Every resident and lead can now have a named member of staff as their point of contact. Each building can set rules for who looks after whom, you can move people to a different contact in bulk, and the resident, lead and staff lists all show it.
Staff PortalResidentsEnquiriesBuildingsUsers
When a booking is won and a resident passes from the sales team to the building team, their new point of contact can introduce themselves by email, and a note of what was promised and what the resident needs is prepared for the salesperson to check before it is saved.
Staff PortalEnquiriesResidentsOpenAI
A person's page can write a short summary of who they are, what they want and what is still open, and answer questions you type about them, using only the history you are allowed to see. Both are produced only when you ask.
Staff PortalResidentsEnquiriesOpenAI
You can download the part of a person's history you are allowed to see as a spreadsheet, and managers can produce a subject access export for a data request, with staff names removed.
Staff PortalResidents
Residents now receive a reminder three days before rent is collected automatically, for every type of booking.
Background processingFinance
A building can now be given its own time zone in its settings, for countries that span more than one.
Staff PortalBuildings
Rent is now collected on the day it falls due in the building's own time zone, and a payment counts as overdue from the day after its due date. The arrears and statement screens, and nominations invoices, follow the same building calendar.
Staff PortalBackground processingFinanceBookingsNominations Portal
Scanning a resident's QR code to check them in to an event now checks in the person who was scanned, rather than the first booking on the list.
Staff PortalEvents
Checking a resident in or out of an amenity or pass booking at the desk, or editing its notes, now keeps the booking at its original time.
Staff PortalAmenitiesPasses
Booking several waiting parcels for courier collection at once now books every parcel selected, not just the first.
Staff PortalPost
Moving a parcel to a different resident is now recorded in the parcel's history.
Staff PortalPost
The assistant now finds overdue rent to follow up on whatever way a booking was set up, waiting out a short grace period and leaving alone any payment that is already being collected.
AssistantFinance
Dates and times across the Staff Portal now follow each building's own time zone, so a building set to a different zone from its country shows times on its own local clock.
Staff PortalBuildings
Dates and overdue flags on your WookiVerse invoices are now worked out consistently, so an invoice no longer shows as overdue a day early or late.
Staff PortalBilling
The assistant now works in each building's own local time. The dates and times it reads back - for bookings, events, laundry, heating, visitor passes, polls and door codes - and the 'today' behind staff briefings and the day's arrivals and departures, all match the clock where the building is.
AssistantResident AppStaff PortalBookingsEventsLaundryThermostatsPassesPollsCodesAmenitiesEnergyEnquiries
The assistant's automated rent chasing follows up every overdue rent instalment, whichever way it was recorded, and places its reminder calls in the resident's own local time - keeping to quiet hours and the daily call limit so it won't ring during their night.
AssistantTelephonyBackground processingBillingFinanceTwilio
Through the assistant, the people you've hidden or blocked stay hidden: a friend request can't reach them, and removing a friend works just as it does in the app.
AssistantFriends
A shop order can't be placed unless you have the funds to cover it, so your wallet can no longer be pushed below zero.
Resident AppAssistantShop PortalWallet
A saved conversation summary you've had removed is no longer drawn on by the assistant in later conversations.
Assistant
Staff sign in to the Staff Portal with a single-use code sent to their work email, or with Microsoft single sign-on - no passwords to set or remember. A 'sign out everywhere' option ends every signed-in session at once.
Staff PortalSign-in / SSOUsersMicrosoft Entra
Residents sign in with a single-use code instead of a password, and links in account emails open straight to the app.
Resident AppUsersResidents
If the email address or mobile number on your account is changed, you get a message with a link to check it was you - and if it wasn't, one tap restores your old details and signs every device out.
Resident AppStaff PortalUsers
In the Staff Portal, figures that depend on today's date - asset values, warranty and service reminders, cancellation settlement suggestions and payment schedules - are now worked out on each building's local date.
Staff PortalAssetsBookingsFinance
Finance reports now include aged receivables and aged payables: what residents and universities owe you, and what you owe to suppliers and in deposit returns, each grouped by how long it is past its due date. You can narrow to a building or company, open any row to the statement, agreement or bill behind it, and export to CSV or Excel.
Staff PortalFinanceNominations Portal
Finance reports now include a profit and loss statement, a balance sheet and a VAT return, for operators running their accounts entirely in WookiVerse. Each is built from the ledger, can be viewed by month, quarter or financial year, and exports to CSV or Excel.
Staff PortalFinance
Finance now opens on a new overview page. It shows rent collected this month, what is overdue, bills due this week and net cash in and out, a list of everything that needs attention with a link straight to the right place, where the month-end close has got to, cash in and out over the last twelve weeks, and what money is due in or out over the next fortnight. You can narrow it to a single company or look back at an earlier month.
Staff PortalFinance
Month end has a new accruals step. It lists what each purchase order has received but not yet been billed for by the end of the month, line by line, and lets you add manual accruals for anything else owed but not invoiced. Posting them dates the entries to the last day of the month and reverses them on the first of the next, and a later change posts the difference as a correction. It appears as a step on the month-end checklist, which you can also mark as having nothing to accrue.
Staff PortalFinance
You can now run WookiVerse as your finance system, or connect it to the accounting system you already use. A new Integrations page under Finance settings lets you link to Xero, so your chart of accounts, monthly journals, supplier bills and payments stay in step, or export each closed month's accounts as CSV files. Files can be downloaded, or sent to your own SFTP server automatically as each month closes, and a connected Xero updates on its own each day. When you run WookiVerse as your finance system, the profit and loss, balance sheet and VAT return appear under Reports.
Staff PortalBackground processingScheduled tasksFinance
The import/export API can now read your chart of accounts, suppliers, purchase orders and supplier bills. Supplier bank details are never included.
Backend APIFinanceApi
Opening a maintenance job now leaves it exactly as recorded. It no longer moves the job to another room, links it to a different asset, or changes who raised it just because someone viewed it, and the job screen opens reliably every time.
Staff PortalFix
You can now link a parent or an agent to a student's enquiry as a related contact. They keep their own record and page, show up under the person's related contacts, and are no longer folded in as a duplicate of the student.
Staff PortalEnquiriesResidents
Finance actions that move money — creating a payment run, changing what it pays, exporting the bank file, taking payments, cancelling a run, and paying, readying or reopening a deposit return — are now limited to finance staff who are permitted to move money. Staff with view-only finance access no longer see these options.
Staff PortalFinance
A payment run can no longer be cancelled once its bank payment file has been exported, so its bills cannot be paid twice.
Staff PortalFinance
A deposit refunded to a resident's card is now requested only once, so retrying it cannot send the refund twice.
Staff PortalFinanceStripe
On a deposit return, a resident's bank account number is shown in full only to a finance administrator; other finance staff see it masked.
Staff PortalFinance
A finance approval rule can no longer be deleted while something still depends on it; the screen explains why instead of removing it.
Staff PortalFinance

Sat 10 Oct 2026

After a new version is released, each site reliably updates to show it, even when a site takes a minute or two to come back online after the update.
Cloudflare
A new Help & Support area gives staff step-by-step guides for everyday tasks, from finding a resident and raising a repair to logging a parcel, checking someone in and asking a report in plain English. Guides relevant to the page you are on are suggested there, and managers can add their organisation's own videos, guides and documents alongside the built-in ones.
Staff Portal
Help & Support is now in the Staff Portal: a searchable library of videos and step-by-step guides, with the ones for the page you were on shown first. Managers can add their own guides, and anyone can suggest a video or guide they'd like made. Ask Einstein answers how-to questions from the guides and can take you straight to the right page.
Staff PortalAssistant
When taking a card payment during a call, an amount that isn't a clear figure — such as "12,50" — is refused rather than charged as a larger sum.
TelephonyStaff PortalFinanceStripe
Automatic rent runs stay within an operator's own residents: a payment reminder only reaches that operator's resident, and a card charge only ever uses the card the resident saved with their own operator.
Background processingBillingFinanceResidentsStripe
When staff reset another account's password, the new password is sent to the address that account signs in with.
Staff PortalUsers
On a problem report, the screenshot now opens at full size, and a report that is waiting on the person who raised it is labelled clearly for everyone else.
Staff Portal
On the bookings calendar, the Unconfirmed, Confirmed and Voids buttons now filter the bookings shown, and pressing the active button again clears the filter. A booking's details show where it has got to - held, reserved, confirmed or checked in - instead of always reading 'Paid', and rooms with no bookings now show as void across the whole view.
Staff PortalBookings
A new event is available to residents as soon as you create it, matching the 'available for bookings' switch shown when you add it.
Staff PortalResident AppEvents
A new noticeboard poster now goes up as soon as you create it, matching the switch shown when you add it.
Staff PortalResident AppNoticeboard
A meter reading submitted by scanning its sticker is now checked before it is saved - it must be a number above zero and no lower than the meter's last reading, and a decimal typed with a comma is no longer misread as a larger number. A code shared by two meters is refused rather than being recorded against the wrong one.
Energy
Outbound calls and calls connected to a staff member's own mobile now refuse premium-rate and other paid-for destinations, while ordinary international numbers still connect. This protects a building from unexpected charges on a number chosen by a caller.
TelephonyTwilio
Energy meter readings entered by scanning a meter's QR code are now checked before they are saved: a reading far above the meter's last one, or too many readings of the same meter within an hour, is rejected. A single mistaken reading can no longer make a meter unusable or distort the bills worked out from it.
Staff PortalEnergy
Passwords, keys, tokens and other credentials held on your records are no longer returned by the Backend API. You can still set them when creating or updating a record, but they always read back empty and cannot be used to filter or sort, so a key can no longer read the secrets stored against your account.
Backend APIApi
The staff events calendar no longer fails to load when an event's name contains an unusual character such as a backslash or a quotation mark, so events show correctly whatever residents call them.
Staff PortalEvents
A lead and a resident are now a single page, opened from either a lead or a resident record and showing the same person wherever they are in their journey, from first enquiry through to moving in and beyond. It brings their leads, bookings and resident records together with a timeline of everything that has happened across them, and lets you link records that belong to the same person.
Staff PortalResidentsEnquiriesBookings
The search box at the top of the Staff Portal now finds any person, leads and residents alike, by name, id, email or mobile number, with a single result per person that takes you straight to them.
Staff PortalResidentsEnquiries
The Assistant no longer rings a premium-rate or other paid number held on a resident's record; ordinary numbers, including international ones, are still called as normal.
AssistantTelephonyTwilio
Live call captions in the softphone now follow only the agent's own call, and the caption stream reconnects on its own if it drops mid-call.
Telephony
Supplier bills can be uploaded, or forwarded straight to a building's bills inbox by email. Their details - supplier, amounts, VAT and due date - are read from the document for staff to check, code to the right accounts, match to a purchase order, send for approval and pay.
Staff PortalBackground processingFinance
Operators can raise purchase orders, send them for approval and record what has been received. Bills are matched against their order, and each order shows what has been billed and what is left.
Staff PortalFinance
Operators can set who signs off purchase orders and supplier bills - by amount band, by company, and by a named person or finance access level - and set a tolerance so a bill within a small margin of its approved order needs no further approval.
Staff PortalFinance
Bills that are due can be gathered into a payment run: export a bank payment file to pay them, pay card and Stripe items directly, or mark them as paid.
Staff PortalFinanceStripe
Operators can see every tenancy deposit a building holds, checked against the ledger, and process a deposit's return with itemised deductions - refunding to the card that paid, paying out by bank transfer, or keeping it in full.
Staff PortalFinanceStripe
Closing a month now follows a guided checklist: payments matched, payouts checked, the bank reconciled, student balances agreed, revenue reviewed and the journal exported. Each step shows where it stands, and the month closes once they are all done.
Staff PortalFinance
Operators can manage their chart of accounts and the posting map that decides which account each ledger entry goes to, including pulling in any codes the posting map uses but the chart is missing.
Staff PortalFinance
A new view lists university and partner invoices across all of a building's nominations agreements, showing what has been paid and what is still outstanding or overdue.
Staff PortalFinanceNominations Portal
The arrears list now sits alongside the selected resident's full statement, with filters by how overdue a balance is, so staff can see who is behind and work through them without leaving the page.
Staff PortalFinance
Money amounts typed into Finance are no longer misread: entering a comma as the decimal, such as 12,50, is rejected rather than being taken as 1250.
Staff PortalFinance
Saved bank reconciliations can now be searched by name, statement, period or who ran them.
Staff PortalFinance
When you ask the assistant about a booking you have already started and give it the link from that booking, it returns a link that reopens the booking - including in a different browser or on another device.
AssistantBooking PortalBookings

Fri 09 Oct 2026

Video-call connections used for viewings are now checked every day, so a connection that has stopped working is picked up and flagged for reconnection before a resident's booking depends on it.
Staff PortalEnquiries
Building photos taken in portrait on a phone now display the right way up, and the weather-styled versions created from them come out correctly oriented and shaped.
Resident AppBuildingsOpenAI
Event scores worked out from resident feedback surveys now calculate reliably.
Staff PortalEvents

Thu 08 Oct 2026

On the booking portal, the pay, deposit and hold buttons stay inactive until the card form has finished loading, so a payment is only ever started once the form is ready to take your details.
Booking PortalBookingsStripe
On the booking portal, a card is never charged twice for the same booking. If a payment goes through but the booking can't be finished straight away, you're told it has been paid and asked to try again in a moment rather than pay again; and if it can't be confirmed whether an earlier attempt succeeded, nothing is charged and you're invited to try once more.
Booking PortalBookingsStripe
Throughout the booking portal a room keeps the name it was given - for example "Bed 319B" or "Apartment 120" - instead of having "Room" added in front of it. Rooms shown by number alone still read "Room 101".
Booking PortalBookingsSpaces
On the booking portal, everyone in a group where each person pays separately can choose their own payment plan, the group lead included. In a joint flat, where one payment plan is shared across the whole agreement, the portal now shows that shared plan and explains it can't be changed there.
Booking PortalBookings
When you view a floor's flatmate matches on the booking portal, your own stay no longer counts towards the match, so you're not shown as sharing interests with yourself.
Booking PortalBookings
The charts on the enquiries dashboard draw reliably, and its rotating overview stops cleanly when you move to another page.
Staff PortalEnquiries
When staff adopt a booking enquiry chat from the unclaimed queue, the whole conversation moves with it, so the chat opens showing everything said before and after it was picked up, and anything the visitor says afterwards lands in it too.
Staff PortalChatEnquiries
The booking FAQs now explain that you can choose your flatmates by booking as a group or by inviting friends to your flat, and their text displays with the correct punctuation and special characters.
Booking PortalResident AppAssistantEnquiries
Replies from the chat assistant on the booking portal now appear as properly formatted text, with bold and bullet points shown as intended rather than their formatting marks.
Booking PortalChat
On the operator landing pages, the FAQ section spans the full width of the page, call-to-action text sits centred beneath its heading, and coloured bands keep their spacing.
Booking Portal
A booking made after its tenancy has already begun now gets the full grace period to arrive before it can be marked a no-show, counted from when it was confirmed rather than from the start date, so a late booking no longer loses its room. A booking confirmed only after its stay has ended is never marked a no-show.
Background processingStaff PortalBookings
The AI feature controls in the Staff Portal now describe each AI-picture feature and show how many credits a picture uses, so it is clear what each switch covers and what it draws from your AI credits before you turn it on.
Staff PortalBillingOpenAI
AI-generated pictures — for amenities, events, chat rooms, access codes, laundry, learning, manuals, passes, polls and playbook policies, as well as the building weather images — no longer draw on a building's AI credit allowance. Buildings with no AI credit pool, or an empty one, now get them too.
Staff PortalBillingOpenAI
You can now search for a resident whose name contains an apostrophe, such as O'Rourke, from the search box and the resident pickers across the Staff Portal.
Staff PortalResidents
On the reception desk, searching for a resident by their room now matches the search by name: neither suggests someone whose only booking has ended.
Staff PortalReceptionResidents

Wed 07 Oct 2026

Operators can now manage VAT in Finance. A new VAT rates list holds the standard, reduced, zero, exempt and outside-scope rates and lets you record a rate change from the date it takes effect, so earlier sales keep the rate they were made under. Each company has a VAT tab for its registration details and the rate charged on each kind of income, with separate treatment for student and holiday summer lets; individual shop products and charge types can be given a rate of their own.
Staff PortalFinanceShop Portal
A booking now shows its VAT treatment — whether it is a summer stay, whether it counts as a student or a holiday stay and why, and the rate its rent is charged at — and each instalment shows the VAT included in it. For a summer stay, staff can set whether it is a student or a holiday stay before it begins, which re-prices the instalments not yet due.
Staff PortalBookingsFinance
A resident's statement shows the VAT included in each charge, and a VAT summary totalled by rate under each VAT-registered company, with its VAT registration number.
Staff PortalFinance
Residents can see the VAT included in their rent and charges in the wallet, totalled by rate and shown under the company charging it, with its VAT registration number.
Resident AppWalletFinance
Payment receipts from a VAT-registered company show the VAT included in the payment, the company's name and its VAT registration number.
NotificationsFinance
A guest booking a summer stay directly is asked whether they are a student in full-time education, giving their college and a student email or uploaded proof, so the right VAT treatment is applied to their stay.
Booking PortalBookingsFinance
A resident's statement shows each charge in the currency it was charged in, and against the room of the booking it belongs to.
Staff PortalFinance
Each confirmed booking keeps the terms it was agreed on — its rent, deposit and cooling-off period — and its booking, contract and payment pages show that agreed rent, so later changes to pricing or settings only affect new bookings.
Resident AppBooking PortalStaff PortalBookings
Once a nomination block's partner agreement has been signed, the invoices raised for it use the term and payment plan agreed at that point, so later edits to the tenancy or plan settings don't change them.
Nominations PortalStaff Portal
Finance can now reconcile a month against their own finance system: upload its per-student balances as at the month end and WookiVerse lists every student whose figure differs, with a note to record how each was handled. Nothing is posted, and closing the month isn't held up by it.
Staff PortalFinanceReports
The finance ledger go-live can be planned for a future date and practised before the switch-over: rehearse it as at today, or run a full draft that works out everything the go-live would post without writing anything to the ledger, then view the books as they would look in draft mode on Finance > Revenue and Periods.
Staff PortalFinance
From the planned ledger go-live date, Finance admins are emailed each morning until the go-live has been committed.
Background processingStaff PortalFinance
When committing the ledger go-live, you can check WookiVerse's opening balances against your own figures — in total and per student from an uploaded file — and give a reason for each difference, which is posted as an opening adjustment so the ledger opens at exactly your figures.
Staff PortalFinance
A committed ledger go-live can be undone, as long as no month from it has been closed, reversing the opening entries so the figures can be corrected and the go-live committed again.
Staff PortalFinance
Operators can now set up VAT across the platform. There is a VAT rates list with dated percentages, so a change to a rate applies from its date and earlier sales keep theirs; each company records whether it is VAT-registered and the rate charged on each kind of income it sells; and individual shop products and charge types can carry their own rate. On a booking you can see the rate its rent is charged at, and for a summer let set whether it is a student or a holiday stay, which re-prices the instalments still to come.
Staff PortalFinanceBookingsShop Portal
A resident's statement now shows the VAT on each charge, and a summary by rate for every VAT-registered company that billed them, with its VAT registration number.
Staff PortalFinanceBilling
Payment receipts now show the VAT included in what was paid when the company charging is VAT-registered: a line under the charge, and a net, VAT and total summary.
FinanceBillingStripe
When you set up a room swap, each resident now keeps the rent they contracted at by default. You can instead choose to exchange the two residents' rates or re-price at today's rate card, with each resident's rent before and after shown before anything is sent. The new agreements are drawn up on the version each resident signed, and state the deposit their booking holds.
Staff PortalBookings
Approving a transfer or date change now shows the rent on each basis before it is sent: a date change keeps the booking's contracted nightly rate and a transfer starts at the target room's current rate, with today's rate card offered as an alternative. The re-papered agreement is drawn up on the version the resident signed, and states the deposit the booking was contracted with.
Staff PortalBookings
The nomination agreement page now shows the term rent the partner will be billed, room by room: each room's nightly rate over the term, the block total, and a note when the term is not a whole number of weeks and so is billed per night.
Staff PortalNominations Portal
A quick booking added from a resident's record is now priced from the room's rate card. If the room has no current price the resident is still added, but no booking is made and the page explains why.
Staff PortalBookingsResidents
A booking's payment plan is now fixed to what it was booked on. Editing a payment plan, or the deposit and credit settings, no longer changes the instalments of bookings already made, and rebuilding a schedule never alters an instalment that has already been paid, attempted or fallen due.
Staff PortalBookingsBilling
Changing a contracted booking's rent through the import spreadsheet or the power-user API now re-prices it properly, moving its payment schedule and the accounts with it rather than editing the figure on its own. Past bookings loaded through the API are recorded with the terms they were contracted on.
Backend APIBookingsApi
Paying for booking extras now creates each order once and sets up each subscription once, even when a payment is confirmed through more than one route at the same moment.
Booking PortalShop PortalStripe
After a new release, the booking portal now loads its latest version straight away, instead of your browser or the network holding on to an older copy for a few days.
Booking PortalBookingsCloudflare
The Revenue report now draws a chart alongside the figures on every view: revenue recognition, balances, fees and cash, largest contracts, by company, and by building.
Staff PortalFinance
A booking payment or deposit is now taken only once. Returning to the payment page, opening it in a second tab, or a slow confirmation no longer charges you a second time.
Booking PortalBookingsFinanceStripe
A booking's rent instalment plan is set up only once, so an instalment can no longer be created - and billed - twice.
Booking PortalResident AppBillingBookingsStripe
In the booking summary, a room that already has its own name - such as "Bed 605A" or "Apartment 120" - keeps that name, instead of being labelled "Room Bed 605A".
Booking PortalBookingsSpaces
When booking a whole flat, each tenancy length shows that tenancy's own weekly rent and total - the amount the basket goes on to charge - rather than another length's price.
Booking PortalBookings
Leaving the email field empty when signing in or resetting your password now prompts you to enter your email address, rather than failing without explanation.
Sign-in / SSOResident AppBooking PortalShop PortalNominations PortalAssistantUsers
A guarantor's phone number is now kept and shown correctly when their details open with the number already filled in.
Staff PortalBookings
Switching your accounting over to the ledger completes reliably, including when another operator is going live at the same time.
Staff PortalFinance
The counter-signature queue shows how long each agreement has been waiting for your signature, puts the longest wait at the top, and summarises how many have been waiting over one day and over two days.
Staff PortalBookings
The check-ins view now shows how many of today's arrivals have checked in against the number expected, lets you check a resident in straight from their row, and prints an arrivals sheet — for today, or today and tomorrow — to work from if the system is unavailable. The same checked-in count appears on the home dashboard.
Staff PortalBookings
When a resident is checked in, they receive a welcome email confirming their building and room, inviting them to report anything wrong with the room within the first 48 hours, and pointing them to their door and wifi codes and building guides in the app.
Resident AppBookingsNotifications
Residents are no longer billed for shop extras once their booking has ended or been cancelled; the weekly billing run now closes those extras first so they are not charged.
Resident AppBackground processingShop PortalBookings
Operators can set a minimum age and a minimum booking-notice period for each building, and copy those rules to all of their buildings in one step.
Staff PortalBookings
Editing a notification that has already gone out - to fix a typo or change its wording - now saves the change without sending it to residents a second time.
Staff PortalResident AppNotifications
When you try to schedule an inspection from a template that can't raise one, the Staff Portal now explains why and keeps the dialog open, so you can set the template's separation or choose another, rather than saving a schedule that never runs.
Staff PortalInspections
When composing a notification, the template picker no longer offers the notification frame templates, which would have reached residents showing a placeholder instead of your message.
Staff PortalNotifications
Editing a notification that has already been sent no longer sends it to residents a second time.
Staff PortalResident AppNotifications
Building photos gain variants for the current weather, the season and holidays, and a newly uploaded photo picks these up automatically.
Resident AppBuildingsOpenAI
Items that have no photo of their own - such as amenities - now get one generated automatically.
Resident AppAmenitiesOpenAI
Published playbooks now gain illustrations and key points for each section automatically, along with a glossary and a quiz.
Resident AppPlaybookOpenAI

Tue 06 Oct 2026

You can bring an old booking system's rent and payment history into the finance records through the Backend API. Uploaded files are checked row by row and the totals shown before anything is saved; a batch is then committed in one step, and a committed batch can be rolled back. Sending the same files again changes nothing, and figures that have since changed come through as corrections.
Backend APIFinance
The property finance page opens for a resident who has charges across more than one room.
Staff PortalFinance
On the property ledger, each line shows the room of the booking it belongs to, and longer room names wrap so they stay readable.
Staff PortalFinance
Finance has a new Revenue view showing rent earned night by night across each stay, what is still to come, deferred revenue and balances, the figures behind every contract, and the fees and cash behind every payment. You can filter by company, income and financial year, see it as a chart, and export any view to CSV or Excel.
Staff PortalFinance
You can set up a chart of accounts that maps each kind of finance event to the account codes in your own books, starting from a ready-made chart or a generic default. Any events that are not yet mapped are listed so nothing is left out.
Staff PortalFinance
Finance now has accounting periods: close each month in order once it is over, reopen a month with a reason if you need to, and download the month's journal to bring into your accounting system, including a file ready for Xero.
Staff PortalFinance
You can bring your existing finances into WookiVerse from a chosen go-live date: preview what was owed, paid in advance and still to earn at that date, along with every bill and payment since, check the totals against your own figures, and commit them once.
Staff PortalFinanceStripe
You can now route each payment to the company that is paid for it — rent to the property company, laundry to its company, and so on — each on that company's own Stripe account. A checklist confirms everything is ready before switching on, residents on Direct Debit can be asked to set it up with their company, and an off switch that always works puts every payment back as it was.
Staff PortalFinanceWalletStripe
When booking, extras that are billed by a different company from your rent are now taken as a second payment and added to your booking, rather than being left for you to buy separately afterwards.
Booking PortalBookingsShop PortalStripe
You can bring an old booking system's financial history into WookiVerse from the new Import legacy data page in Finance. Upload the exports to preview every row before anything is written, commit the whole batch in one step, or roll a batch back later, which reverses it without deleting anything. The same import is available over the Backend API.
Staff PortalBackend APIFinance
Once an old system's records are imported, you can take its contracts over as WookiVerse bookings that WookiVerse collects from a date you choose, and invite those residents to the resident app. A take-over can be undone at any point before the first payment is taken.
Staff PortalBackend APIResident AppFinanceBookingsResidents
You can add a one-off charge or credit to a resident's statement, from either the statement or their profile. A charge can be collected with the resident's saved card or by Direct Debit, or left for them to pay in the app, and the resident is emailed the amount and date first. A new Charge types page sets up the charges you use, with guidance on what the Tenant Fees Act allows during a tenancy.
Staff PortalResident AppFinanceResidentsNotificationsStripe
You can set how long a room is held for a booker separately for each building: the free hold, the window to pay after signing, and the length and fee of a paid hold. Leave a value blank to use your operator-wide setting, or copy the settings to all your buildings at once.
Staff PortalBooking PortalBookings
Importing a Bookings sheet now puts each booking through the same room check as every other booking, so a row that would double-book a room is rejected with a reason naming the clashing booking, and the rest of the sheet still imports.
Staff PortalBackground processingBookings
A sheet that refers to a room by its code, such as laundry machines, assets or parcels tied to a room, now imports correctly on its own.
Staff PortalBackground processing
On the chart of accounts, you can fill in default postings for any journal event type your chart does not cover yet, in one step and without changing the mappings you already have.
Staff PortalFinance
The Finance revenue report now follows your closed accounting months. A closed month shows the figures that were frozen when it was closed, along with the date it closed, and a payment or correction entered after a close appears in the next open month. Months that ended before your go-live are marked as such rather than shown as zero, and each company's income is grouped the way your month-end journal records it.
Staff PortalFinance
Payments are recorded reliably even when several are being taken at the same moment.
Resident AppBooking PortalBillingFinanceStripe
When staff credit one of your rent instalments or charges, the resident app now shows the credit on that line — the original amount, what has been taken off and why, and the amount now due. Paying the instalment asks only for what is left, whether you pay by card, by bank transfer or from your balance.
Resident AppFinanceWalletBookingsStripe
You can apply a credit against a specific rent instalment or charge on a student's statement, rather than only to their account as a whole. The Add credit screen shows where the credit will land, and what if anything is left over, before you save it; a line the credit covers in full is settled, and the amount the student still owes — in the app, on their statement, in arrears and at automatic collection — comes down by the credit. The staff Balances view shows each upcoming instalment net of the credits against it.
Staff PortalFinanceWalletBookingsStripe
When staff add a charge to a student's statement, the student is emailed the amount and, for a charge collected automatically, the date it will be taken. If that email cannot be sent at the time, it is now retried every night until it reaches them, and the charge is not collected until they have been told. If the retry comes too late for the date first chosen, the charge moves to the earliest date still allowed and the email explains the new date.
Staff PortalScheduled tasksFinance
Importing historic bookings from a spreadsheet keeps their original dates — when each booking was made, confirmed and cancelled — instead of recording them as the day of the import.
Staff PortalBackend APIBookings
On the Revenue report, nights from before your finance go-live stay in the books you moved across from and are never counted as earned revenue again — including for bookings imported or confirmed after go-live for a stay that began earlier. Each month since go-live shows only the revenue earned in it.
Staff PortalFinanceReports
You can now add payees to a company's payment account in Finance - a shop supplier or the laundry operator, say - and pay them by bank transfer from that company's own balance. Each payee's bank details are checked against their bank before any payment can be made, and a payment to a shop supplier reduces what the shop owes them.
Staff PortalFinanceShop PortalStripe
From the shop subscriptions screen you can charge a subscription now, retry a declined charge, and cancel one, with the unused part of a paid period refunded to the account that took the payment. When a charge is declined, the reason is shown.
Staff PortalShop PortalStripe
Cancelling a paid subscription in the app refunds the part you haven't used, to the card you paid with. If the refund can't be made automatically, or the cancellation can't go through, the app now explains why rather than failing silently.
Resident AppShop PortalStripe
When you start your finance ledger from a go-live date, it now also brings in the tenant deposits held at that date, along with the refunds, chargebacks, wallet payments and payments taken outside Stripe since, each with a figure to check against your own records. A new Tenant Deposits view on the Balances screen shows what you hold month by month.
Staff PortalFinanceStripe
The Revenue report can now cover all your buildings at once, with a breakdown that gives each building's own figures alongside a combined total, as well as viewing a single building on its own. Each building's name opens straight into its own view, and exports include a by-building sheet.
Staff PortalFinanceBuildings
The Revenue report now shows what each building plans to earn month by month: enter a budget by hand or import it as a spreadsheet, and see earned-plus-forecast measured against it as 'vs budget'. It also shows pipeline — bookings held or reserved but not yet contracted — and occupancy as bed and room nights let against those available.
Staff PortalFinanceBookingsSpaces
A payment plan that includes a fixed-amount instalment — for example a set deposit followed by the balance spread over the remaining instalments — is now charged correctly, with the fixed amount on its own instalment and the rest shared across the others. This applies to bookings taken by staff, those paid through the booking portal, and nomination partner invoices.
Staff PortalBooking PortalNominations PortalBookingsFinance
When staff add a charge or credit to a resident's account, the resident now sees it in the app straight away and receives a push notification as well as an email. A charge scheduled for collection is taken on its date whether or not the email has been delivered.
Resident AppStaff PortalFinanceNotificationsOneSignal
When taking bookings over from a previous system, you can now choose how any arrears are treated for late fees and chasing — charged from the take-over date, never charged, or due on each instalment's original date. The deposit held by the old system is brought across and can be released or kept once the resident checks out, and each taken-over booking is given a matching instalment plan.
Staff PortalBackend APIFinanceBookings
Editing a notification that has already been sent now saves your changes without sending it to residents a second time.
Staff PortalNotifications

Mon 05 Oct 2026

When you book a room in a twin or shared flat, you can now choose to share part of your profile with your future flatmates - your first name and photo, your year of study, nationality and gender, and your interests - and see a "Meet your flatmates" panel showing who else is moving in and what you have in common. Everything is opt-in and confirmed in a single step as you book.
Booking PortalResidentsBookings
When you ask the assistant about available rooms, it now tells you whether availability is good, limited or almost gone for each room type, and asks which type you are interested in when there is more than one.
AssistantBooking PortalBookingsOpenAI
On a booking, the contract step now waits until you have signed your agreement before letting you move on to payment.
Booking PortalBookings
If a page runs into an error, the Home button on the error screen now reliably returns you to a working page.
Staff PortalShop PortalNominations Portal
Payment accounts, a new area under Finance, lets you set which company collects each kind of resident payment - rent, shop and amenities, laundry, membership and AI credits - at each building. For each company you can set up a new Stripe account, connect one it already uses, or email a set-up link so someone at the company can complete it themselves. The company's page shows whether it is ready to take payments, what Stripe still needs and how payouts are made, and the list flags anything residents can't yet pay for and why.
Staff PortalFinanceStripe
A building's settings now show a Money section: who residents pay at that building for each kind of payment and whether each company is ready to take it, alongside the billing group, currency and day for what you pay Wookify.
Staff PortalBuildingsFinanceBillingStripe
When you book a room in a shared flat, a new step shows who you'll be sharing with - flatmates who have chosen to share appear by first name, with the flat's floor and how many rooms are taken or free. Contact details are never shared.
Booking PortalBookings
Going back to an earlier step while booking now shows that step with your previous choice outlined and brought into view, and picking an option moves you on to the next step.
Booking PortalBookings
Automated notifications now send reliably on every estate, including the newest message types.
Notifications
When a room is being held for you, your booking summary now counts down the time left on the hold. Shortly before a free hold runs out you're asked whether to keep it for another hour, and you can pay to hold it for longer if you need to. If a hold does lapse, the room is released straight away and you're told, so you can start again.
Booking PortalBookings
A room now shows its own photos wherever it has them, falling back to its flat's, then its room type's, then the building's. Its own pictures are no longer mixed in with generic ones, and floor-plan images never appear among the photos.
Booking PortalBookingsSpaces
In the Book Now window, properties are now listed A–Z, with the ones you can book shown ahead of any that are sold out.
Booking PortalBookings
A flat's combined flatmates summary can no longer be used to work out details about a flatmate who has chosen not to be named.
Booking PortalBookings
Opening a pop-up dialog now keeps the page header in place and no longer shifts the page sideways.
Booking PortalBookings
A room's photos now stay on screen while you choose a tenancy, instead of briefly disappearing.
Booking PortalBookingsSpaces
Interest and flatmate tags that have no icon no longer show a broken image box.
Booking PortalBookings
If you are asked to be a guarantor, the link in your email now opens a clear three-step journey: a summary of what you are agreeing to cover - the resident, their building and room, the tenancy dates and the rent - then an identity check, then the agreement to sign. You can confirm your identity by scanning your passport or driving licence, or arrange to do it by video call or in person if you do not have one, and you then sign with a code texted to your phone.
Booking PortalBookingsYoti
When you set a company up to take payments through Stripe, the set-up form now runs directly on the company's page instead of sending you off to Stripe, and the company's current status and anything Stripe still needs are shown on the same page.
Staff PortalFinanceStripe
The buildings shown for a city now fit three to a row on larger screens, and two on tablets, so you can see more of them at a glance.
Booking PortalBuildings
On a room type's rate card you can now choose how its room is assigned: the resident picks it, the system assigns it, or staff confirm it later. When the system assigns, you set the rule — cheapest available, premium first, best match on a student's shared interests, or your own fill order, arranged by dragging rooms into the order they should be filled.
Staff PortalBookings
Staff can change a booking's room, or confirm a room that was held to be assigned later, from the counter-signature queue and the bookings list, choosing any room of the same type that is free for the booking's dates. A new 'Rooms to confirm' view gathers bookings whose room is still to be confirmed and flags any that move in within four weeks.
Staff PortalBookings
Residents whose room is assigned by staff after booking are emailed their room number and move-in date once it is confirmed, and are not shown a specific room until then.
Resident AppBooking PortalBookingsNotifications
Creating a booking, transferring a resident to another room, swapping two residents' rooms and checking in someone who had been marked as a no-show now all confirm the room is still free for the dates at the moment the change is saved. If another booking has taken the room in the meantime, you are told which booking holds it and nothing is double-booked. The rooms offered while booking also reflect shared space: a bed shows as taken when its flat is let, and a flat when any of its beds is taken.
Staff PortalBookings
A booking added at the same time as a new resident now holds its room and appears straight away on that resident's profile. If the room has already been taken for those dates, the resident is still added and you are told that no booking could be made.
Staff PortalBookingsResidents
When a resident pays for a booking but its room has been taken by another booking by the time a slower payment such as a bank transfer or Direct Debit arrives, the booking is now flagged on the Change Requests page, marked 'Paid, room lost', with guidance to move the resident to another room or refund them, instead of two residents being confirmed into one room.
Staff PortalBookingsStripe
A card payment, bank transfer, wallet top-up, refund or booking confirmation that meets a brief problem while it is being recorded now completes on a retry rather than being lost. Money that has left a resident's account is always recorded, a card is not charged again for a payment that already went through, and receipts and failed-payment notices still reach the resident.
Resident AppBooking PortalStaff PortalFinanceWalletBookingsShop PortalBillingStripe
When you import a spreadsheet, a blank reference cell is now treated as empty rather than being stored as a placeholder value, so re-importing a previous export no longer overwrites links that were already set. Where a column cannot be left blank, only that row is refused, with an error naming the column, and the rest of the sheet still imports.
Staff PortalBackground processing
When a booking is cancelled, moved or ended, the rent and extras that are no longer owed are cleared from its payment schedule, and the overnight rent run no longer charges a resident whose booking is no longer live. If the stay has not yet started the whole remaining schedule is cleared; part-way through a stay, charges from the leaving date onwards stop while rent already due for nights lived stays payable.
Resident AppBooking PortalStaff PortalBackground processingBookingsBilling
Continuing a booking that picks up at a later step, such as your extras, now takes you straight to the right page instead of leaving the Book Now window stuck on a loading screen.
Booking PortalBookings
You can now start a booking again when an agreement has been sent out for signature but nobody has signed it yet. Bookings that have been signed or paid are kept and managed from Your bookings.
Booking PortalBookings
The account menu now links straight to My bookings and My extras, and shows Favourites once you have saved one. Following one of these links scrolls to the right section once the page has finished loading, rather than stopping short of it.
Booking PortalBookings

Sun 04 Oct 2026

A flat that sells its spare rooms individually now stays listed while any of its bedrooms is still free, so its remaining rooms can be booked even once one or more have been taken.
Booking PortalBookingsSpaces
A Book now button in the header and on the page banners opens a single pop-up that takes you through choosing a property, room, tenancy and payment plan in one place, then carries you on into the rest of the booking. For a shared flat it picks the cheapest free room for you, or you can choose a specific room. If you already have a booking under way it offers to continue with it or start afresh.
Booking PortalBookings
The account icon in the header now opens a menu with your bookings, favourites, profile and a sign-out, along with a shortcut to carry on a booking in progress. On a phone these fold into a single menu alongside search and Book now.
Booking PortalBookings
Starting a booking over, or dismissing the prompt to pick up where you left off, now frees the room you were holding straight away, so it goes back on sale without waiting for the hold to run out. A booking that already has a payment or paperwork on it is kept, with a note explaining it can be managed from your bookings.
Booking PortalBookingsSpaces
The Book Now panel now shows a photo for each property and room type, with a placeholder where there isn't one.
Booking PortalBookings

Wed 30 Sept 2026

Imported bookings, ratings and other past activity now keep the dates they actually took place, rather than being recorded as happening on the day of the import. As a result, residents are no longer awarded reward points for historical activity brought in through a data import.
Backend APIRewards
Energy usage charts now work to each building's own local date. Relative ranges such as last week, this month or this year, and the dates suggested when you add a chart, follow the building's calendar rather than a shared clock. Charts can also be added for buildings that do not have a time zone set.
Staff PortalEnergy

Tue 29 Sept 2026

Saving changes now works reliably when several people are using the platform at the same time, such as two members of staff updating different records at once or a large import running while staff work, so simultaneous updates complete without needing to be retried.
DatabaseStaff PortalResident AppBackend API
When you message the assistant by text or WhatsApp from a number linked to more than one account, it now answers from your active account at your building. If a number genuinely belongs to two different people, it no longer guesses between them.
AssistantResidentsTwilio
A resident report now appears in the staff moderation queue as soon as it is raised, newest first, rather than being listed below older reports.
Staff PortalFriends
Payments are dated by when they actually settled, both on a resident's statement and in bank reconciliation, so the date stays correct even if the payment record is updated afterwards.
Staff PortalResident AppFinanceBillingStripe
The assistant no longer re-opens a rent instalment chase it has just closed, so a resident is not contacted again about an instalment that has already been dealt with.
AssistantBilling
Residents now earn reward points for creating a chat room that gets approved, for watching learning videos, and for completing a learning playlist.
Resident AppScheduled tasksRewardsChatLearning
Reward points are now worked out from when each activity actually happened, so they are awarded reliably even when a record is changed afterwards or the activity happens just before the scheduled points run.
Resident AppScheduled tasksRewards
Interest and waitlist enquiries now show when they actually arrived, rather than the time the page was opened.
Staff PortalEnquiries
On the in-progress bookings board, how long an enquiry has been waiting and its last activity are now measured from what actually happened to it - when it was started, when the visitor was last on the booking portal, when it was confirmed, and when its contract went out - and the contact shown is the one most recently seen on the portal.
Staff PortalBookingsEnquiries
On a prospect's timeline, bookings they made and cancelled now appear at the times each happened, so a booking that was made and later cancelled shows both.
Staff PortalEnquiriesBookings
Content and notices targeted by building, floor or room now reach the right residents after someone moves in, moves out or changes room - including when a tenancy simply reaches its start date, or a space is renamed - rather than only after the listing itself is next edited.
Resident AppScheduled tasksEventsPollsNoticeboardAmenitiesPassesManualsLearningNotificationsChatPostCodes

Mon 21 Sept 2026

The app now shows a single, steady loading screen at launch, instead of one that could flash through different sizes and colours or reappear when you leave the home screen and come back.
Resident App
Access codes, PINs, QR and NFC codes, booking references and emailed reset passwords no longer use look-alike characters such as the letter O and the number 0, so they are easier to read off a screen or an email and type back in without a mistake.
Resident AppStaff PortalCodes
When two people try to hold the same room at the same moment, only one succeeds and the other is told the dates are unavailable, rather than both appearing to secure it. Holds on different rooms no longer wait on one another, so busy booking periods stay responsive.
Booking PortalBookings
A student following a nomination invite link is now placed in the room held for them, instead of hitting an error.
Booking PortalNominations PortalBookings
Pages and data across the staff portal, public website, sign-in and the assistant now arrive compressed, so they load more quickly and use less data.
Staff PortalWebsiteSign-in / SSOAssistant
When a page cannot be found or something goes wrong, you now see a clear, consistent error screen with a reference you can quote to support and buttons to try again or return home. On the staff dashboard, a dashboard tile that fails to load shows a small retry prompt in place rather than affecting the rest of the page.
Resident AppStaff Portal
Parcel collection at reception now confirms the resident's collection PIN before a parcel is handed over, whether the PIN is typed at the desk, scanned from a QR code, or sent from the resident's phone.
Staff PortalResident AppPost
Resident collection PINs and verification codes are now six digits. The reception PIN pad accepts a PIN entered with spaces or common look-alike characters, such as the letter O for zero, and existing four-digit PINs continue to work.
Resident AppStaff PortalPostResidents
The data export now includes buildings and spaces, so you can export your estate's structure alongside the records within it.
Staff PortalBuildingsSpaces
Adding a building without choosing a billing group now completes successfully and attaches it to your first billing account, instead of failing part-way and leaving a half-created building.
Staff PortalBuildings
Temporary passwords in our emails now appear in a monospace font, so similar-looking characters such as a lower-case L, a capital I and the digit 1 are easy to tell apart.
Signing in with a temporary password now works even if you accidentally copy a stray space or line break along with it.
Booking PortalResident App
On the events list, the spots remaining now shows zero rather than a negative number when an event is full.
Resident AppEvents
When you open a record that no longer exists — a booking, pass, amenity, event, poll, resident or order, among others — the page now names what could not be found and the reference you opened, and notes that it may have been deleted. A page your role cannot open explains that and points you to an administrator, and every error screen carries a reference you can copy when reporting a problem.
Staff PortalAmenitiesBookingsBuildingsChatEventsFixInspectionsLearningManualsPassesPollsResidentsShop Portal
A mistyped or unavailable Staff Portal address now shows a proper page-not-found or no-access screen even when you are not signed in, instead of failing to load.
Staff Portal
When the app loses its connection, you now see a clear branded message while it reconnects, and a screen with a reference to quote if the connection cannot be restored.
Resident AppStaff PortalLive updates
You can now create a building through the power-user API. A new building is attached to your billing account, priced from your plan and counted straight away.
Backend APIBuildingsBilling
When you add a twin room or a flat to a building's structure, only the individual lettable rooms count towards your billing, so your space charges stay accurate.
Staff PortalSpacesBillingBuildings
Importing staff keeps your building charges accurate, and an import only ever affects the buildings your operator owns.
Backend APIBillingBuildings
When something goes wrong, or a page can't be found, the Shop and Nominations portals now show a clear error page with a reference you can quote to support, rather than a blank screen.
Shop PortalNominations Portal
The Assistant now shows a notice if it loses its live connection, so you know to reconnect rather than being left with an unresponsive page.
AssistantLive updates
In the booking funnel, a flat that is only let as a whole flat now shows as unavailable once some of its rooms are taken, so you're not sent to book spare rooms that aren't for sale.
Booking PortalBookingsSpaces
Resident usage on the billing page now counts only the people an operator is billed for and leaves out enquiries that were never taken up, so the figure reflects who is actually there rather than everyone who has ever applied.
Staff PortalBackend APIBillingResidents
Space capacity you have paid for stays in place when rooms are filled, emptied, added, or re-counted during an import. Lowering your capacity is still done deliberately from the billing screen.
Staff PortalBillingSpaces
When editing a saved export, the screen now shows every object the export includes, even ones not offered as suggestions, so you can see and change exactly what it exports.
Staff Portal
When releasing a parcel without a verified PIN, the reception desk now prompts staff to take a signature or ask the resident to open the app, and records how each collection was confirmed.
Staff PortalPost
On Android, the app's no-connection screen now reconnects correctly once the connection returns.
Resident App
A flat and the bedrooms inside it are now treated as one space when working out availability: letting a bedroom shows the whole flat as taken, and letting a flat shows its bedrooms as taken, so the same room cannot be sold twice and availability reads correctly.
Booking PortalBookingsSpaces
Cancelling a booking that has already been cancelled no longer issues a second refund.
Staff PortalBookingsFinanceStripe
Wallet deposits and Direct Debit setup payments are credited exactly once, even if the payment confirmation arrives more than once.
Resident AppWalletFinanceStripe
A shop order paid for alongside a booking is now reliably created once the payment goes through.
Booking PortalShop PortalStripe
Call minutes are metered reliably: a call that can never be priced no longer holds up billing for the calls behind it.
Background processingTelephonyTwilio
Inbound email keeps arriving reliably when the scheduled mailbox connection is renewed, including after a temporary error.
Background processingMicrosoft 365
Competitor pricing keeps refreshing across every building, so a single source that stops responding no longer blocks the rest from updating.
Background processingBookings

Thu 17 Sept 2026

In the phone, the key tone plays from the first key press and from the first move of the volume slider, rather than only from the second.
Staff PortalTelephony
Bookings made in the resident app use the building's local time, so a booking made on a phone set to a different time zone lands at the time you chose.
Resident AppBookings
Scheduled data exports sent by email now arrive. If an email cannot be delivered, the export is kept and retried on the next run instead of being discarded.
Scheduled tasksBuilding devices & sync

Wed 16 Sept 2026

Poll results now show the correct winner for polls where residents choose several options. Each option is scored by how many people picked it, not by the order the options happened to be selected, so the results screen and the list beside it always agree.
Staff PortalPolls
Inspections now report how far through they are correctly, and can be completed once every applicable question is answered. Section headings and questions hidden by the template's own rules no longer count as outstanding.
Staff PortalResident AppInspections
The asset list opens faster, particularly in large buildings with many spaces.
Staff PortalAssets
Resident profile panels now load reliably when filtered to a specific building, instead of sometimes failing to show their data.
Staff PortalResidents
Energy readings and the home-screen energy widget now appear in large buildings, where the building comparison could previously come back empty.
Resident AppEnergy
Your energy use is now compared against the room you are currently staying in, rather than an old or cancelled booking.
Resident AppEnergy
You can now show your home-screen notifications on a single row that slides through them, keeping the page a fixed height as new ones arrive. Choose one row or all rows in Settings.
Resident AppNotifications
The home screen and menu appear more quickly: each notification widget shows as soon as it is ready, and the menu no longer waits on other checks before drawing.
Resident App
The resident app now picks up the latest styling as soon as a new version is released.
Resident AppCloudflare
The staff phone has a key tone volume control, including an off setting, under Telephony > Settings. The tones are quieter by default, and the first one now plays without a delay.
TelephonyStaff Portal
The staff phone stays ready to make and take calls after a laptop has been asleep or the connection has dropped, reconnecting on its own rather than showing an error.
TelephonyStaff PortalTwilio
In the staff phone, the Parked calls button now appears only while a call is actually parked, and the list of parked calls refreshes on its own so any member of your team can pick one up as soon as it appears.
TelephonyStaff Portal
Unselected toggle buttons keep their label visible when you tap or hover over them.
Resident App
The assistant now recognises a resident who messages it by WhatsApp or text from the mobile number saved on their profile, so it can answer them straight away.
AssistantTwilio
Each music zone in the resident app now shows its state at a glance: what is playing and from which playlist, when music is next due to start, and when a zone is being kept quiet by reception. While a zone is silent you can still browse its playlists and suggest or vote on tracks.
Resident AppJukebox
When staff switch a zone to a different playlist by hand, the resident app shows the playlist that is actually playing, along with its tracks, votes and suggestions, rather than the one on the schedule.
Resident AppJukebox
Portal Insights shows your own booking portal's session analytics over the last 14 days, recorded automatically each morning: daily sessions along with friction signals such as rage clicks, dead clicks and script errors.
Staff PortalEnquiriesMicrosoft Clarity
On the jukebox, the currently selected playlist's button is highlighted, so it is clear which playlist you are working on.
Staff PortalJukebox
Profile photos and icons that fail to load now fall back to an initials avatar or a placeholder image, instead of showing a broken image. This applies wherever people's photos, tags and item icons appear, across the Staff Portal and the resident app.
Staff PortalResident AppChatFriendsRewardsResidentsBookingsPostFix
Edits to an enquiry lead now save reliably as you move between fields. You can also log more than one walk-in enquiry that has no contact details yet, and if you enter an email address another lead already uses, the page tells you clearly and keeps your other changes rather than dropping out.
Staff PortalEnquiries
On an event survey's invitee list, searching for a resident by their full name now finds them.
Staff PortalEvents
The pending-inspections dashboard widget now lists inspections that nobody has started yet, and dashboards already set up keep working without any change.
Staff PortalInspections
The residents overview dashboard widget now loads even when some residents have no status set.
Staff PortalResidents

Tue 15 Sept 2026

Opening a Staff Portal page for a record that isn't there — a deleted item, one belonging to another building, or an out-of-date link — now shows a clear 'not found' message instead of an error page. This covers amenity and pass bookings and calendars, contracts, building assets and structure, chat conversations, event bookings and galleries, maintenance jobs, inspection templates, learning playlists, manuals, poll results and resident profiles. A building with no reception desk or noticeboard categories set up also opens normally.
Staff PortalAmenitiesBookingsBuildingsAssetsSpacesChatEventsFixInspectionsLearningManualsPassesPollsResidentsReceptionNoticeboard
The billing summary keeps showing totals in euros and dollars even when the exchange-rate service is briefly unavailable, falling back to the most recent rates, and shows a dash for any figure it can't convert rather than failing to load.
Staff PortalBilling
The learning playlists page in the Staff Portal opens faster, especially for buildings with many videos.
Staff PortalLearning
In the resident app, the chat message box now sits above the on-screen keyboard while you type on iPhone, so you can see what you're writing.
Resident AppChat
Replying to a message, opening its replies, and closing a reply thread now reliably show the right messages in the resident app.
Resident AppChat
The resident app home screen shows its menu and each dashboard card as soon as each one is ready, instead of waiting for the slowest to load.
Resident App
The short recap of a recent event in the resident app no longer occasionally shows a system message in place of its write-up.
Resident AppEvents
Photos and icons that fail to load in the resident app now show a placeholder image instead of a broken-image icon.
Resident AppEventsPassesRewardsInspectionsManualsChat
The tag picker in the resident app lists Energies tags again, includes tags that apply across all buildings, and shows a default icon when a tag's own icon can't be loaded.
Resident App
Laundry machine cards in the resident app line up neatly and always show a picture; when staff add a machine they're now asked whether it's a washing machine or a tumble dryer.
Resident AppStaff PortalLaundry
Creating a poll now asks you to choose a day and then a time for the opening and closing, making both clear, and the survey-type and chart-type buttons wrap tidily on narrow screens.
Resident AppPolls
Across the resident app, where a line of text next to an icon wraps onto a second line, it now lines up under the text rather than under the icon.
Resident App
Dates in the resident app now abbreviate September as 'Sep', matching the three-letter form used for every other month.
Resident App
The 'not enough points' message shown when booking a pass now displays its icon correctly.
Resident AppPasses
The resident app no longer occasionally reloads itself as it starts up, so the loading bar runs just once.
Resident App
When booking amenities, laundry or passes, the time picker only offers a start time that has a valid end time to follow it. Where a facility is open around the clock, bookings can now run past midnight, and new events can be scheduled to finish after midnight too.
Resident AppAmenitiesLaundryPassesEvents
When a booking cannot go through — a slot that has just filled, a time outside opening hours, or one that is too short or too long — the resident app and the assistant now explain why, instead of always showing a 'not enough money' message.
Resident AppAssistantAmenitiesLaundryPasses
When sending resident text messages, one undeliverable number no longer causes the whole batch to be sent again, so residents no longer receive duplicate texts. Operators are charged only for the texts that actually go out.
Scheduled tasksNotificationsBillingTwilio
Each building can now choose how residents are told a parcel has arrived — push, email, SMS or paper slip — from Post settings. Residents only see the methods their building offers.
Staff PortalResident AppPostNotifications
The number of parcels waiting to be collected now sits neatly on the parcel label in the resident app.
Resident AppPost
Pop-up messages in the resident app are clearer, leading with a coloured icon and a heading and giving the message itself more room on smaller screens.
Resident App
Once an inspection is completed, its signature is locked and can no longer be changed.
Staff PortalResident AppInspections
When choosing tags, a shared tag that applies across the whole estate no longer appears twice alongside a building's own tag of the same name.
Resident App
Newly created buildings now come with a fuller set of personality types and a new set of energy types for residents to choose from.
Resident App
Currency totals on the billing summary are more reliable and no longer fail to load when up-to-date exchange rates are briefly unavailable.
Staff PortalBilling
You can now manage notifications from Settings: turn them on, or open your phone's own settings to change them, while each part of the app still chooses what it tells you about. When your phone has notifications switched off for the app, it no longer shows a switch that cannot take effect or nag you to open settings on every launch.
Resident AppNotificationsPostOneSignal
When two residents try to book the last available amenity, laundry or pass slot at the same moment, only one booking now goes through; the other is told the slot is busy and can try again.
Resident AppAmenitiesLaundryPasses
When the assistant cannot answer a message in chat, it no longer posts an error message or a blank reply, and event write-ups are no longer overwritten with one.
Resident AppChatEventsAssistantOpenAI
The home screen loads its tile counts in a single request rather than one per tile, so it appears more quickly.
Resident AppResidents
The activity counts on the home screen are now specific to you: the rewards badge no longer stays lit for building-wide activity you have already seen, and the waiting-parcel, unanswered-poll and unfinished-survey counts are accurate.
Resident AppRewardsPostPollsEvents
App and portal icons load faster, particularly on a phone's first open, as the artwork is now published at a smaller size.
Resident AppStaff Portal
Much more of the Staff Portal now displays in your own language, with wording across billing, bookings, maintenance jobs, events, chat, energy and many other screens now translated rather than always shown in English.
Staff Portal
In the Staff Portal, any image that fails to load now shows a neutral placeholder rather than a broken-image icon.
Staff Portal
The resident app is a smaller download, after removing listing images that were only ever used on the app store pages and never inside the app itself.
Resident App
Staff can now only open the buildings they are assigned to; other buildings in the organisation are no longer reachable by editing the web address.
Staff PortalBuildings
The Assets and Structure pages open reliably for every building, including those set up without a recognised country or without a billing plan.
Staff PortalBuildingsAssetsSpaces
Poll results count each vote only for the answers it was actually cast for, so tallies and rankings are accurate.
Staff PortalPolls
Adding a new answer to an existing poll now saves it, instead of dropping the answer when the poll is saved.
Staff PortalPolls

Mon 14 Sept 2026

Operators can check residents in and out from the bookings list. Stays are also kept in order automatically: a booking nobody checks in is marked as a no-show after a short grace period, a stay left open past its end date is checked out, and a reservation whose payment window lapses is cancelled.
Staff PortalBackground processingBookings
A resident's status now follows their bookings on its own: they become a current resident once they are checked in, and an alumnus once their stay has ended with nothing else booked.
Staff PortalBackground processingResidentsBookings
A resident approved in the Staff Portal can now sign in with the password they are emailed.
Staff PortalResident AppResidents
The activity heatmaps on the Staff Portal home page show a period with no activity as empty, rather than as a solid block of colour.
Staff PortalFixPost
Replies from the assistant in the booking portal chat now display as proper paragraphs and lists, with bold, italic and inline code, instead of running together as a single block of text.
Booking PortalAssistantChat
In the resident app assistant, the newest reply scrolls to its start rather than its end, so a long answer can be read from the top.
Resident AppAssistant
During a voice conversation, the resident app assistant no longer picks up its own reply through the microphone, so it stops interrupting and answering itself.
Resident AppAssistantOpenAI
The resident app shows a branded loading screen with the WookiVerse logo and a progress bar while it starts, in place of a blank page, and uses a consistent colour across light mode, dark mode and the web.
Resident App
The booking portal home page falls back to a still image if its background video cannot play, instead of showing a video-player error.
Booking Portal
The new videos shown on the app home screen load more quickly.
Resident AppLearning
Requesting a record by its ID from the Backend API now returns a clear not-found response when the record does not exist or belongs to someone else.
Backend APIApi
Fetching an enquiry by its ID from the Backend API now returns the enquiry.
Backend APIEnquiries
When you ask the booking assistant to speak to a person, it now passes you to the team straight away. When it is not sure of an answer, it offers to send your question on and lets you confirm with a Yes or No.
Booking PortalAssistantEnquiries
The list of policies loads faster, particularly for operators with a large number of them.
Staff PortalPlaybook

Sun 13 Sept 2026

Messages send as normal in buildings where automatic message moderation is switched off.
Resident AppChat
Setting a profile photo keeps the picture you uploaded even when the automatic background removal can't run, rather than the upload failing.
Resident AppResidentsReplicate
Password resets are more secure: only the signed-in account holder can set a new password, and a forgotten-password request is always sent a fresh one by email.
Resident AppResidents
The AI credit usage breakdown describes each step in plain language, making it clearer what a building's credits were spent on.
Staff PortalBilling
Heating schedules you set through the Assistant now take effect on your thermostat.
AssistantThermostats
The Assistant can answer partner questions about room availability, buildings, pricing and booking status.
AssistantBookings
Building and booking links shared with partners now point to each operator's own booking portal.
Booking PortalAssistantBookings
Residents whose account isn't in any targeted audience now see the door codes, energy tips, surveys, home-screen alerts and noticeboard posters meant for everyone, instead of an empty list.
Resident AppCodesEnergyEventsNoticeboardNotifications
When the booking assistant can't be reached, the chat widget now passes your question straight to the team rather than repeating the same apology, and offers the assistant again once it's back.
Booking PortalAssistantChatEnquiries
Suppliers now reliably receive the email with their new password when it is changed.
Shop PortalNotifications
Manuals and policies you add are now indexed dependably, so asking a question about one returns answers drawn from the uploaded document, and importing a policy document works the same way. When a building is out of credits for this, the answer now says so clearly instead of appearing not to know.
Staff PortalManualsPlaybookOpenAI
Booking links shared by the assistant now open the correct booking portal, so you can carry on with a booking it has started for you.
AssistantBooking PortalBookings
When the assistant puts a caller through to a human team, the transfer connects reliably.
TelephonyAssistantTwilio
Inspections raised from a template now show their follow-up questions correctly, including in templates with more than nine questions, and each inspection is created complete with all of its questions.
Staff PortalResident AppInspections
The resident app and the assistant are quicker to respond, especially on screens that make lots of small requests, as connections are now reused and fewer background checks are repeated.
Resident AppAssistant
When a new version of the resident app is released, you now get it straight away rather than continuing to run the previous version until the following day.
Resident AppCloudflare
The country picker in the booking portal editor now works, so you can choose which countries appear in your booking funnel.
Staff PortalBookings
Starting a chat from the booking portal now works — the first message sends instead of failing.
Booking PortalChat
Signing in to the booking portal with your email and password now works.
Booking PortalResidents
The assistant now replies to WhatsApp messages from residents whose mobile number is registered across more than one building, rather than going silent.
AssistantTwilio
The resident app now uses your current sign-in for every request, so actions no longer fail after you sign in or your session refreshes.
Resident AppUsers
Course titles on learning cards now wrap onto two lines before trimming, instead of being cut off mid-word.
Resident AppLearning
The resident app loads reliably straight after an update, instead of occasionally failing to start.
Resident AppCloudflare
Resident profile panels in the Staff Portal now load correctly when viewing a resident in a single building.
Staff PortalResidents
The maintenance report listing jobs by resident, with each room shown as it was at the time, now runs.
Staff PortalReportsFix
Voting for a song that has never been played now works; the first vote on a new track registers instead of failing.
Resident AppJukebox

Sat 12 Sept 2026

Contracts, invoices, statements and other documents now generate reliably, even under heavy load, with a backup service that takes over automatically when the usual one is busy or unavailable.
Booking PortalStaff PortalNominations PortalBackground processingBillingBookingsPlaybookApi2Pdf
Residents can now fund an Assistant pot in their wallet to keep using the in-app assistant and other AI features once a building's included credits are used up or a limit is reached.
Resident AppWalletAssistant
On the billing screen, the switches and caps for AI, text-message and call-minute features are now grouped by module, and each feature shows a plain description of what it does and how many credits it costs per use.
Staff PortalBilling
The Credits Left chart now shows one pool at a time — AI credits, text messages or call minutes — so the remaining balance is meaningful for each.
Staff PortalBilling
Each building now receives its included AI credit allowance every billing period, calculated from its number of rooms.
Staff PortalBackground processingBilling
Operators can switch each AI feature on or off for a building and set how much residents, staff or the building may use of it per day, week or month. These controls are now applied before each request, so a feature that is switched off is not used and one at its limit stops there.
Staff PortalBillingAssistantTelephony
When setting AI usage limits for a building, the screen starts from the plan's own defaults rather than empty fields, and shows a short description of what each feature does.
Staff PortalBilling
When an AI feature is unavailable, the app now explains why instead of showing a generic error, and points you to top up your Assistant pot in the Wallet to keep going. If the building's shared credits have run out, the app draws on your own Assistant pot so you can carry on.
Resident AppAssistantManualsWallet

Fri 11 Sept 2026

Operators can now switch each AI-powered feature on or off for a building, and set rolling daily, weekly and monthly usage caps for the whole building, an individual resident, or a member of staff. A blank cap means no limit.
Staff PortalBilling
When a building's shared AI credits run out, or a resident reaches a usage cap, the resident can keep using AI features by drawing on their own Wallet balance.
Resident AppBillingWallet
The interactive API documentation loads correctly every time, including on a cached visit, and you can paste your API key straight into the sample request header to try calls against your own data.
Backend APIApi
Building sync and device tasks keep running on their fifteen-minute schedule after a server restart, and start again shortly after boot.
Building devices & sync

Tue 08 Sept 2026

The check-in and check-out counts on the staff home dashboard now exclude cancelled bookings, so they match the figures shown on the booking calendar.
Staff PortalBookings
Each of a building's AI features can be switched on or off on its own, and newly set-up buildings have their AI features enabled by default.
Staff PortalBilling

Mon 07 Sept 2026

The Assistant now formats its answers as proper lists and headings rather than showing raw markdown, and the panel opens scrolled to your most recent exchange instead of the oldest.
Resident AppAssistant
The Assistant's voice mode now reliably hears you speaking, and can be opened again and again within a session without the microphone failing to start.
Resident AppAssistantOpenAI
The booking, amenity, laundry and pass calendars now open on the current academic year rather than a year behind.
Staff PortalBookingsAmenitiesLaundryPasses
Billing figures now read more naturally: a fully used allowance shows as a single number rather than 662 / 662, and counts read as singular where there is only one, such as 1 Payment Method.
Staff PortalBilling
Phone numbers now appear consistently across the Staff Portal - grouped the way their country writes them and shown with a flag - instead of as a raw string in some lists.
Staff PortalTelephonyEnquiriesReceptionResidents
Dropdowns in the telephony add and edit dialogs now open fully instead of being clipped by the dialog.
Staff PortalTelephony
The booking-portal insights page now reads your own analytics project, so operators see their own building's session figures instead of an empty page, and the Open in Clarity links now land on the dashboard for the selected period.
Staff PortalEnquiriesMicrosoft Clarity
The Friends relationship graph now loads reliably for residents who hold more than one current booking.
Staff PortalFriends
The jukebox scheduler now respects manual actions: stopping a zone keeps it quiet until the next schedule, and switching a zone to Manual mode holds, instead of the schedule taking over again a minute later.
Staff PortalBuilding devices & syncBackground processingJukeboxSpotify
Scheduled jukebox music now plays through without jumping back to the first track, including when a schedule simply re-confirms the playlist that is already playing.
Staff PortalBuilding devices & syncBackground processingJukeboxSpotify
Jukebox playlist track counts and lengths now update as soon as you add or remove a track.
Staff PortalJukebox
A jukebox schedule can now run with no fixed start or end date, and a start date of today saves correctly instead of showing a dash.
Staff PortalJukebox
Files supplied with an import - such as amenity photos - now copy across reliably again.
Staff PortalBackground processing
Recurring Shop subscription payments are now taken on schedule.
Background processingShop PortalBillingStripe
The resident thermostats screen now reliably shows the thermostats for your current room, including when you hold more than one room. The device picker is hidden when you have a single thermostat, and the icons display correctly.
Resident AppThermostats
In the resident app, the country selector's arrow now displays correctly in dark mode.
Resident AppResidents
Prices and payments in the resident app now show the currency and group thousands, so a rent reads as £19,074.51 rather than 19074.51.
Resident AppBookings
The wallet transactions list now shows only what has actually happened; scheduled rent still appears on its own card above.
Resident AppWallet
In the resident app, autocomplete result lists now fit the space the on-screen keyboard leaves, so you can see the results and the button beneath the form.
Resident App
Each pending friend request now has its own clearly labelled Withdraw button beside it, instead of a single unexplained mark that cancelled whichever request was last.
Resident AppFriends
A closed maintenance job's rating can now be set or changed for a week after it closes and is then fixed, applied the same way wherever the rating appears.
Resident AppFix
Chat now opens on the full room list when you have no favourites yet, instead of an empty Favourites tab, and you can create a new room straight from there.
Resident AppChat
Creating a poll or a noticeboard poster now uses a single start-and-end date-and-time picker, replacing the earlier controls that could only set times within one day, and warns you if you leave the dates blank.
Resident AppPollsNoticeboard
The list of rewards triggers is now sorted correctly by module.
Staff PortalRewards
Newly set-up buildings now receive their included monthly AI credit allowance, so the assistant's Ask features are available from the start rather than only after a manual top-up.
Staff PortalResident AppBilling
AI features now draw from a single shared credit balance instead of a separate balance for each feature, so there is one allowance to top up and keep an eye on.
Staff PortalBilling
On the community map, each resident now appears once and in the room they currently live in, rather than showing more than once or in a room from a booking they had cancelled.
Resident AppFriends
Competitor price monitoring now gathers listings steadily through the day and recovers on its own if a capture fails, instead of taking on the whole set at once and stalling.
Background processingBookings
Booking laundry, an amenity or a pass by asking the assistant now uses your building's local time, so a request made late in the evening lands on the correct day.
AssistantResident AppLaundryAmenitiesPasses
Wallet savings-pot icons now display cleanly, including the default icon shown when a pot has no image of its own.
Resident AppWallet
The jukebox now marks which playlist is currently selected, with a clearer icon on the button that selects one.
Staff PortalJukebox
The assistant shown while a manuals answer is being prepared now appears at its full size.
Resident AppManuals
The time-period selector on the Rewards and Wallet building summaries now sits at the end of the header with a consistent width.
Staff PortalRewardsWallet

Sun 06 Sept 2026

Rate-card lines, payment-plan instalments and add-on options accessed through the Backend API are now restricted to your own account, so another operator cannot list or delete them.
Backend APIBookingsBilling
Laundry usage history now stays attached to the correct machine and building, so the record remains accurate even when a device is moved or swapped.
Staff PortalLaundry

Wed 02 Sept 2026

On the booking portal, the floor plan shows who you'd be living alongside during the period you're booking, and highlights the rooms with residents who share your interests.
Booking PortalBookingsSpacesFriends
You can edit your interests from your profile on the booking portal. If your session has expired you're asked to sign in again, and if a building has no interests set up yet that's now said clearly.
Booking PortalFriendsResidents
In-building services update reliably, staying available through an update even when one is slow to shut down, rather than an update stopping partway and leaving services offline.
Building devices & sync

Tue 01 Sept 2026

Setting up FTP for CloudSync now completes straight away when you save it, rather than finishing quietly in the background a few minutes later.
Staff Portal
Exports now keep long content such as contract templates and long messages in full, shortening only the images embedded within them, and a very large value no longer causes the whole export to fail.
Staff PortalBackend API
Re-importing a spreadsheet you previously exported now leaves your stored pictures and documents untouched.
Staff PortalBackend API
You can now import pictures and documents supplied alongside a spreadsheet and have them attached to the right records, including files kept in subfolders and delivered through any of the import routes. The upload box also accepts image and PDF files directly, so they no longer need zipping first.
Staff PortalBackend API
A chat room you suggest now waits for staff to approve it before other residents can see it or post in it. Rooms that are awaiting approval or have been taken down no longer appear to other residents, while you keep sight of your own suggestion until it is reviewed.
Resident AppChat
A place at an event can only be booked once staff have approved it. Ask the assistant to sign you up for one that is still awaiting approval and it now says so, rather than booking you in.
Resident AppAssistantEvents
An event, noticeboard post or poll you propose stays visible to you while it waits for staff, and no longer disappears once its dates have passed, so you can always find it to withdraw it.
Resident AppEventsNoticeboardPolls
Laundry machines connected to real hardware now show their own status, so the Start button reflects the actual machine rather than a simulated one.
Resident AppLaundry
Calls in and out through the contact centre connect and route to staff correctly.
TelephonyTwilio
After an update is released, the public sites and portals show the new version straight away instead of serving a cached earlier one for a while.
WebsiteCloudflare
If the app loses its connection - when you change network, lock your phone, or it drops while in the background - you now return to the page you were on once it reconnects, rather than being taken back to the home screen.
Resident App
Turning on FTP delivery for your scheduled exports now takes effect immediately instead of waiting for a background job to pick it up, and tells you straight away if the account cannot be created.
Staff Portal
Switching off FTP delivery now also stops the scheduled exports that were being sent over it.
Staff Portal
Exports can now include the picture files themselves, not just the paths to them. It is an option that is off by default; with it turned on, the images travel inside the export, so the data can be loaded into another estate with its photos intact.
Staff PortalBackend API
When an import includes a sheet that cannot be loaded, it is now recorded against the job with the reason while the rest of the file still loads, instead of being skipped without a trace.
Staff PortalBackend API
When you start an import or export through the API, the response now points your client at the job's status and tells it how long to wait between checks. Each job also has its own address for the complete list of errors, which you can page through, filter and download.
Backend APIApi
On the API documentation page you can now paste in your API key and keep it hidden, and the worked examples use it, so you can copy a request that runs as-is.
Backend APIApi

Mon 31 Aug 2026

single-message translation asked for "to" and the endpoint wanted "language"
Chat
<Nullable>enable made a query parameter required, and chat rooms lost their messages
Api
opening a room rendered a blank page, because the ban check asked a view for a hidden column
Chat
Icons across the public website display correctly again.
Website
The contract file in your booking details shows with its icon.
Resident AppBookings
Live notifications from the assistant now reach only the residents they are intended for.
Live updatesResident AppAssistantNotifications

Sun 30 Aug 2026

If the resident app loses its connection it now reconnects and keeps you on the page you were on, and offers a Reload button when it can't reconnect on its own.
Resident AppLive updates
Chat in the booking funnel keeps receiving replies throughout a long conversation and reconnects if the connection drops.
Booking PortalLive updatesChat
Form submissions and page actions keep working while a new version is being released.
Staff PortalResident AppAssistantShop PortalNominations Portal
The resident app no longer shows a staff-only Telephony section that residents can't use.
Resident AppTelephony

Sat 29 Aug 2026

Signing in to the Staff Portal is much quicker. Your dashboard now loads straight away rather than waiting for live updates to connect first.
Staff PortalSign-in / SSO
Staff permissions can now be managed as a grid of buildings against modules. You can define reusable named roles, such as Finance Manager or Reception, and give someone a different role at each building they cover.
Staff Portal
The country list on phone number fields now opens above the dialog it belongs to, so every country is reachable instead of being cut off inside it.
Staff Portal
Playbook now appears in the Staff Portal menu, and no longer shows in the resident app, where it does not belong.
Staff PortalResident AppPlaybook
Formulas in inspection templates that use functions such as average, minimum, maximum, round and sum now calculate correctly. This applies in the template editor, the Staff Portal and the resident app.
Staff PortalResident AppInspections
Opening a billing document whose PDF is still being prepared now tells you it is not ready yet, instead of interrupting the page. Bulk downloads skip any document that is not ready rather than stopping.
Staff PortalBilling
Changing a building's billing day before its first bill has been raised now explains that there is nothing to charge or refund and that the new day applies from the next billing run, instead of showing a figure that never finishes calculating.
Staff PortalBilling
You can sign in to the Assistant with your password, including when your email address is registered at more than one building.
Assistant

Mon 24 Aug 2026

The resident app connects to its services correctly in production, so signing in with your own details works reliably.
Resident AppSign-in / SSO
You can sign in to any account registered to your email address, across different operators or buildings, rather than only one of them.
Resident AppSign-in / SSO
A resident's nationality corrected during an identity check is now saved.
Staff PortalBookings
Identity checks now show the correct flag and nationality for every resident, including British residents and those from Sierra Leone, Uzbekistan and the Republic of the Congo, whose flags or names were previously missing or wrong.
Staff PortalBookings
Right-to-rent checks recognise British and Irish residents however their nationality was recorded, so they are guided to a document check rather than offered a Home Office share code they cannot use.
Staff PortalBooking PortalBookingsUK Right to Rent
The nationality picker in the booking journey now lists every country, each labelled the way people describe themselves, for example 'German' rather than 'Germans'.
Booking PortalBookings
Pop-up dialogs in the Staff Portal, such as counter-signing a contract, now always show current details rather than a leftover copy from an earlier visit.
Staff PortalBookings
CloudSync settings now save reliably for every operator, and tools such as Network Drive can be switched on where the change could previously fail to take effect without warning.
Staff Portal
Excel and Power BI connections set up through CloudSync now use a single shared login per operator, so more than one person can connect and each is given working connection details.
Staff Portal
The Backend API's interactive reference page now loads correctly on slow or first-time connections, where it could previously appear without its formatting and icons.
Backend API

Sun 23 Aug 2026

Any list in the Backend API can now be filtered, sorted and narrowed to the columns you want, and downloaded as JSON, XML, CSV or a spreadsheet. Filters can match text that starts with, ends with or contains a value - including symbols such as a percent sign - and combine conditions with and, or and brackets.
Backend API
Lists in the Backend API come back a page at a time, up to a thousand rows, with links to the next and surrounding pages, so even the largest tables return quickly.
Backend API
You can now update just the fields you name on a record through the Backend API and leave the rest of the record as it was, rather than having to send every field back each time.
Backend API
Creating a record through the Backend API now returns a working link to the new record on tables where you supply its identifier yourself.
Backend API
The interactive API reference now gives updates an editable request body to fill in, and its example requests no longer include fields the platform sets for you, so an example can be sent as it is without being rejected.
Backend API
When paging through a list on the Backend API, the links to the next, previous and last pages now work when you follow them directly.
Backend API
The Backend API now applies a rate limit of 600 requests a minute per key. If you go over it the response tells you how long to wait before trying again, so one heavy integration cannot slow the API down for everyone else.
Backend API
The Backend API documentation has been reworked with a quick-start guide, worked examples for creating and updating records, and a clear list of the filtering, sorting and paging options available on every list. The page now always reflects the current version of the API.
Backend API

Sat 22 Aug 2026

Signing in to the Staff Portal now works even when live updates cannot be reached, rather than the page stalling with nothing happening.
Staff PortalLive updates
The Backend API's interactive documentation is now reachable without signing in, and every endpoint now explains how records are scoped to the key you present, which fields the server fills in for you, and how deletions are handled. The telephony data is described in full.
Backend APITelephony
The import/export API now covers many more record types, including telephony calls and numbers, enquiry leads and their notes and reminders, email templates, shop subscriptions and bank reconciliations.
Backend APITelephonyEnquiriesNotificationsShop PortalFinance
Telephony now appears once on each billing plan and currency, rather than being listed twice.
Staff PortalBilling
The API documentation now opens with an introduction covering what the API is, how to sign a request with your key, and the handful of conventions that apply across every section. Sections are grouped by product area, each table explains what one of its records actually is, and each operation says what it does and who it is for.
Backend API
Resident records read through the API are now limited to non-sensitive fields, leaving out credentials and raw identity and right-to-rent details, and updating a resident can no longer overwrite the fields that are withheld.
Backend API
Signing in, registering and resetting your password no longer show a security error when you submit before the on-screen security check has finished; the app now waits for it to complete instead.
Resident AppCloudflare